Tim Hortons — Restaurant in Toronto

The mall opens at 11 but Tim Hortons has been open at 10 AM. It’s mandatory to wear a mask at least for some people. Lineups can be very long but move quickly. Staff is very friendly and efficient. Anytime I’m waiting for my order and it’s taking longer the staff gives me a muffin or an extra treat on the house. I’m very grateful. Some staff members actually go to the extent of delivering food to me since I’m always on the go. The Tim Biebs was the best thing that ever happened to Tim Hortans and that was my favourite treats. Justin Bieber merch was pricey but a big collaboration with Justin Bieber himself. The next great thing that happened is the new spicy wraps and the peach refresher drink it’s so good and it taste like real peaches. Also the points rewards card is really wonderful and it’s the next step into bringing people to come back and continue to do great customer service....

Service was awful, cashiers are often rude or give incorrect information. I was told my giftcard had no money in it when I had showed proof. Was then given attitude and asked multiple times abruptly what other form of payment I will use. I then paid debit and transferred my gift card to the Tims app and saw there was $18, still enough to cover the $8 of my order. When I went to mention this, the cashier continued to be rude and said that there was no point in checking the gift card unless I was buying more/something else. When I had asked if it was possible to refund the debit card and charge the gift card she said no. Her colleague next to her then stated that the machine was having issues with gift cards and another machine should have been used. I wouldn’t be as upset if the person hadn’t given me attitude and made me...

This incident happened on 21st December, When I was trying to place the order, the staff named Ankita just moved away after listening half of the order, her attitude was way too bad. She started adding random coffee in my order which I didn’t even order because she didn’t listen to me at first. Then when I corrected her she got offended and starting shouting at me in front of all the staff members and people in queue that was too embarrassing. I am coming to this Tim continuously every day from last 5 months. I didn’t face any kind of issue. But this time I am really disappointed with her behaviour. And at the end she did the mistake again, because she didn’t listen to me properly, she gave me medium cup of coffee, instead of small. Kindly pay...