Tim Hortons — Restaurant in Toronto

Other employees were working fine they god our order ready fairly quickly. But that guy who called himself manager at the window was extremely rude. So much arrogance and attitude. We literally just asked him a recipe with a survey on it and he’s like we don’t have that. When my bf said but we come here everyday and get it. He started arguing and saying who runs the store “you or me”. Like we didn’t say much at that point but he starting raising his voice. That’s not customer service. He should get kicked to the back where he doesn’t have to talk. Maybe this store should get I better person who can represent the store since of this fobs. After we refused to leave without recipe he started yelling in the store. I don’t think anyone would wanna have a morning like with such fights and arguments and the working environment. He should still get some training for how to treat customers even if he’s a so call manager. If he had that much knowledge then he wouldn’t be...

One of the worst Tim Horton with rude staff first they don’t even know how to take your order I ordered a breakfast farmer wrap no meat and the lady who was talking my order keeps punching the order wrong and when I told her I don’t want meat instead of fixing it told me that farmers wrap doesn’t come with out meat when I told her this’s my usual order everyday what are you talking about and she told me oh I know better than you cause I work here instead of apologizing so stupid then someone else came and fix my order I asked for a double cup three times she didn’t give me when I got my order I asked her again for a double cup then she threw a sleeve on the counter so not happy with the behaviour of her cause there was a line up so I didn’t create a scene and I left not happy how I was treated early...

I never expect perfect, humans make mistakes. But almost every location struggle to make drinks consistent to what is offered on the menu. A simple vanilla cold brew is NEVER the same and the staff will argue that the customer is always wrong. I work in customer service and know how crap people can treat us. But being wrong is ok, mistakes happen. But to argue and not offer to correct the employee mistakes isn't right. So many times I'm given an ice coffee or a stirred cold brew when all I want is what is supposed to be a vanilla cold brew. We can can do better. Picture to show what it should be when done right. ( I refused this time to take what wasn't what I ordered, and was given horrible attitude...