Gong Cha Scarborough — Restaurant in Toronto

EDIT: It was a few weeks back that we visited this location as it was the nearest to us. Usually our Gong Cha visits are very good but this one was terrible. We ordered a large brown sugar milk tea, and large strawberry milk tea with jelly. Not a difficult order at all. However, we waited almost 20 minutes for our order and there were only 2-3 other people there. Before we even received our order, the lady at the counter began to accuse us of not paying for our order even though we confirmed that the transaction went through. She insisted that we opened our bank account and check if the transaction went through or not. She kept on telling us a different total than ours and insisted that we did not make that payment. We even showed her the transaction on our banking app. She still continued to insist that we hadn’t made the payment to the point that we were ready to leave without our order. She made a phone call and spoke to someone in another language. After going back and forth with the same facts for almost 5 minutes, she finally came to her senses and realized that we in fact had made the payment and all she said was “oh, okay.” And if that wasn’t bad enough, she finally handed us our drinks and they were made wrong. The strawberry milk tea was a dark brown colour and we asked why it wasn’t the original pink colour as advertised on the screen behind her (We buy the strawberry milk tea, all the time from other locations so we know the colour). She turned around and looked at the screen and said oh that is just a picture. It’s not actually like that. We were so extremely frustrated at this point that we were ready to leave without receiving the correct order, but her partner at the counter said that she would make the correct one this time. So we waited another five minutes for her to make the new drink. When we left, we vowed to never go back to that location again. I am not sure if it was just a bad day for the cashiers or not but I will not be returning to the location. The manager of the location needs to advise their staff of what good customer service skills are and basics of how to communicate properly with the customers. I do not expect anything to come out of this as I have seen the manager’s response to critical feedback from customers. This is just a fair warning for people who may be looking forward to trying out this location of Gong Cha. I would recommend people to go to ANY OTHER Gong Cha location in Toronto… I bet it will be much better than this in terms of...

Decided to visit this location as I was craving bubble tea late weekday evening and this store was open. I also have heard good things about Gong Cha drinks. I walked into the store and it was cute, with seating for maybe 2-3 people. It smelled it really good, I'm guessing due to the croffles. However that's where the positives ended. The drink I came in to try was unavailable, but I thought that's ok, maybe I'll try something else. I ended up ordering a taro milk tea and a mango drink upon their suggestion. I was wanting a mango drink without actual tea but with milk in it, however they either failed to understand me or just neglected to inform me that the mango drink was just syrup and water, no milk. By the time I realized this, they said they couldn't do anything about changing it because the drink was made. I was disappointed already but I figured what the heck, maybe not what I want but surely it will still taste good. Got to the car with the drinks and my brother and I tried both drinks. We both hated both. Super watered down and flavourless. The pearls were also bland, compared to where I usually get bubble tea (Coco). I don't know if the quality was lacking because it was less than an hour until closing time or that's just how their drinks are. Maybe I didn't try the right drinks that other people love. But I don't think I'll be coming back, $15 down the drain really hurts in this economy and I didn't love the customer...

I've been coming here to this place for a while now so I've gotten a general gist of what it's like. Overall, it's not a bad place; if you're looking to grab a quick milk tea or something to eat then it's quite serviceable. The croffles in particular are quite delicious. Where I deduct points are the bubble waffles, which taste abhorrent. Very dry, lacking any flavor or moisture in the bread, I found myself unable to eat anymore lest I upset my stomach. Considering the long weight time for it, to say it's a dissapointment is an understatement. Nonetheless, the cafe is not bad, but you will find the quality and taste is not consistent with all the items. If you stick to the basics, then there shouldn't be too much...