A&W Canada — Restaurant in Town of Cochrane

Ordered breakfast via skip the dishes. When my order arrived it was missing two of the hash browns I ordered. I called to let them know. Because of the huge language barrier the manager couldn’t understand what I was telling her. She insisted that the two extra hash browns I ordered were put in the bag and pretty much called me a liar. The part she couldn’t understand is that it was the two has browns that were supposed to come with the order that were missing. Didn’t enjoy being treated like a liar because she couldn’t understand what I was saying. She then said she would send them over as I only live two blocks away. Obviously they never came but was still charged for them. Absolutely horrible customer service and the language barrier is massive....

Horrible service. Shawn tried to say a valid coupon we got in the mail wasn't valid because they have teen burgers on sale. How can one offer not be valid just because you also have a different promptional offer? I wasn't asking for both offers! He said the coupon wouldn't scan and offered to get his manager and like magic the manager scanned the coupon and it worked. This location seriously needs to work on training their staff to understand the promotional items that they have sent out in the mail. The coupon has a barcode. Scan the barcode, it's common sense!

Do...

This place is a joke! I ordered on two separate occasions only, from skip the dishes and both times they forgot to give the driver my full order then proceeded to blame the driver. This has never happened at another restaurant let alone twice plus I knew the second driver and he told me he was never given the items. That’s what you get for giving them a second try!! The manager was really really rude and could care less, lots of other places to support in town, I won’t give them another cent and I recommend you don’t order from them on skip the dishes. 0 customer...