Deville Coffee — Restaurant in Vancouver

It looks like their indifferent reply has disappeared, so I’m posting a screenshot of their reply below. Note: After I posted this screenshot, their reply re-appeared. But anyway I will keep this screenshot permanently, in case their reply would disappear again later.

I have to reply to the owner’s reply here as I can’t find anywhere else to do it.

I drink this kind of coffee regularly and have never encountered such a problem. I don’t have lactose intolerant problems. Please Do Not ascribe this to me as if you were a doctor. You are not in a right position to say that. Hope your business is not as CASUAL as you saying that. Your right position is to take good care of your business, look for the real reason for this case, instead of finding excuses from other people. It’s YOUR responsibility and liability, not others’ !!!

Please look for the real reason for this case!

——————— I ordered and drank a large latte here yesterday Nov 27 afternoon and my stomach started to feel upset without 15 minutes. Unfortunately it led to an extreme stomach ache and severe diarrhea within the next hour. It was the worst diarrhea I have ever had in my life! I think I poured out more than half a gallon of watery stool!!!

What a horrible experience! What a terrible cafe!

I think they have used bad or spoiled milk in the latte, otherwise what could lead to such horrible diarrhea!

I would definitely give this cafe a zero or negative score...

Mixed Experience: Great Coffee, Disappointing ServiceI recently visited Deville on Seymour and had a mixed experience. Let's start with the positives: the coffee was great and the ambience warm, cozy, and clean.

However, the same can't be said for the service. During my visit, I encountered an unfortunate incident that left a sour taste in my mouth. A member of the staff signalled to me from the counter and asked if I could get my friend's 5-year-old child to "keep it down." What struck me as particularly disappointing was the lack of sensitivity displayed by the staff member, who failed to recognize that the child may have had exceptional needs.

As a patron, I believe it's essential for businesses to create inclusive environments where all customers feel welcome and valued.

Sadly, this interaction fell short of that standard. While I understand the importance of maintaining a peaceful atmosphere for all guests, there are more tactful ways to address noise concerns, especially when children are involved.

. I hope that in the future, the staff will be more mindful and considerate in their interactions with customers, regardless of...

Loved the atmosphere here and I usually stopped by 4-5 times a week on my way to work, but the service has gotten so bad that it made me uncomfortable to come in and order on till. There are very few staff that take their time to greet and say thank you and there are some that just glares at you. Very rarely will I get a thank you back when I say thank you to the staff. There was an occasion where I walked in and greet the staff and she didn’t even say anything back and proceeded to punch in my drink order, without even checking if I wanted any food she turn the screen which shows the tip screen. Not a single word was uttered out of her. It’s unfortunate that this is the cases for most of my visits there. The drinks are also very inconsistent. I loved their matcha latte, but the amount of time where my drink is made wrong is really disappointing considering it’s about $7 per drink. Needless to say I’ve been going to the Bentall location a lot more often now. But thank you to the Monday morning crews for always making...