Landmark Hotpot House — Restaurant in Vancouver

HORRIBLE.. WORST PLACE EVER IN MY LIFE I was so disappointed with foods as well as customer service. Firstly, the food was ridiculously over-priced. I cannot believe that we have spent over $70 on these. Secondly, the staff was not able to understand what I said and seemed like not wanting to work as a server. The main issue of today was the burned taste of Hot Pot. As a non-Chinese customer, I wonder if everyone knows how to adjust the fire without getting help from the staff. The staff NEVER cared us from the beginning, and we ended up having burned hot pot. What is more, they blamed us for this issue. How could we possibly know that it would burn in a few minutes? Plus, I have not heard any instruction such as what topping or ingredients should go first in the hot pot in order to prevent it from burning. The staff should have mentioned or guided as a part of customer service. After the hot pot was burned, when I asked the server if the broth can be replaced, he said that they are going to charge for it because this is our problem. I doubted my ears if I heard something wrong. The way that he spoke to us was aggressive and non-sense. It was just not even worth to have an argument with them since the staff said that we are the only table that burned the hot pot. Well, I wanted to ask if that was the best response that I could have. Anyway, we did not eat the burned hot pot, and my friend just paid for it. We NEVER heard "Thank you" or "Sorry" when we paid after all this happened. I was amazed by them from the start to the end. I am just sharing my experience....

I recently visited a hot pot restaurant that was recommended to me for its freshness, but unfortunately, my experience was quite disappointing, especially considering the high price.

To start, the prices were much higher than expected. Each soup base costs $30, and while they offer a variety of beef options, we ordered three different kinds, each priced at $40 per plate. Despite the plates being large, there were only a few pieces of beef on each, which made the meal feel overpriced for the portion size. The vegetable dishes were similarly expensive, which added to the overall steep bill.

While people had recommended this place for its fresh ingredients, I had a very unpleasant experience with the air conditioning. The air conditioner above our table was leaking, and water was dripping directly onto our food. When I informed the server about the issue, they simply ignored my concern. This meant we had no choice but to continue eating food that had been exposed to dirty air conditioning water, which was not only unappetizing but also unsanitary.

Given the high prices and the lack of attention to basic hygiene, I can confidently say we won’t be returning. For the cost, I would have expected a much better...

My coworkers and I came here with our client for dinner. We reserved a table a week in advance. We knew this restaurant was always packed and full of customers. That means the food must be good.

We ordered a lot of beef and lamb as well as some seafood. The quality of the food was great and fresh! We ordered the food based on the number of people. It was not all you can eat type of hot pot, so we wouldn’t waste the food. We also ordered a couple bottles of wine/champagne.

The customer service was great. However, once the restaurant was busier, it seems to be under staff. We had to wait for a while whenever we needed to order something.

Pricing wise.... it was a bit more expensive than other hot pot places, but it was what it was. We paid for good qualify and fresh food. It was worth it!

There is a parking lot behind the restaurant. If there is no parking at the back, there is street parking, so no worries about finding a parking spot.

Overall, we had a great experience here tonight. This is the only hot pot restaurant in this neighbourhood. If you want hot pot for dinner, you can consider coming here. They open from 5pm...