Thai Basil Restaurant — Restaurant in Vancouver

I've been a Thai basil fan since they first opened and have spent hundreds upon hundreds of dollars at their Broadway location.

I wont ever eat there again after today.

I called to order for takeout and right after I hungup the phone I realized I wanted the wok with the spicy sauce instead of the garlic sauce. So I immediately call them back. Not even 2 minutes had passed since I'd called to place the order(the proof is on my phone) and they told me they were unwilling to change the sauce for the wok no matter how long it's been since ordering. If I wanted another wok sauce I'd have to order & pay for another. So I tried to kindly explain that 2 minutes haven't even passed since I placed the order but the woman on the phone was unwilling to let me switch it. I then(at this point 3 minutes had passed) said I'm a regular customer and am sorry but if they're seriously unwilling to switch it after 2 minutes I would like to cancel my order. She then passed the phone to someone who started abrasively screaming at me saying "you not good people" and that she was going to "save your number you never eat here again". I just sat there on my couch and listened to this woman yell at me. I then hung up and proceeded to write this review.

But wait, I'm not done. As I started writing this Thai basil called my phone back and as I picked up a woman bellowed into my eardrum "so you don't want your order?". I said I'm sorry but I don't think I'll ever be eating there again and neither will any of my friends or family.

Disgusting way to treat not only a regular,...

I had an absolutely awful experience at this restaurant. I went there with my friend as we were both craving some Tom Yum, mostly because it's got great flavour, it's a cold night, and is vegetarian (EVERY SINGLE other place I have been to on this planet serves it vegetarian, minus the shrimp paste in the broth which we can both tolerate just fine). I ordered two Tom yum noodle soups off the sandwich boards above the cash register, paid right after, and tipped 16%. When we got our food, to our surprise and disappointment, there was not only whole shrimp in it but also ground meat on top and throughout the soup. I went up the the register, apologized profusely and explained that we were unaware that the soup had so much meat in it. I explained that we were both strict vegetarian and I even offered for both of us to pay AGAIN for REPLACEMENT soups. I was met with glares, dumbfounded looks from all the staff, and they refused to do anything. Not only were we fine with paying again, but they continually gave me hell for not knowing that theirs has meat in it. My friend and I said that we could just leave and go somewhere else, and they didn't offer a refund or any form of accomodation. Having served for the past 5 years, I think it's safe to say that I have never had such a negative experience in a restaurant in my entire life. Go to Thai away home just down the...

I have been to this location twice and another location a few times with no issues. Today, the price and beverage left a bad taste in my mouth. It is unclear that when you order a curry or any other entree, that you'd have to pay $2.50 extra for rice. When the total seemed high after I paid (and that it was in fact higher than the combo they had, which included rice and salad/spring roll,, I asked why. The waitress then explained that the entree I ordered was a full size, and that the combo (which is also available for dinner) would be be smaller. I would have zero issues with this if only this difference was made clear. I studied the menu overhead again and no where was it listed that rice would cost another $2.50.

Thai iced tea: it is hard for a Thai restaurant to mess this one up but when mine came very sweet and milky with no tea tastenwhatsoever, I asked the waitress if she could simply add more tea (to dilute the sweetness), she said that was not possible because they had a recipe and had to boil hot water, etc to make the tea. I had to simply throw out nearly the whole drink and left. All in all, the $21+ dinner left a bad taste...