SH91 Dessert Bubble Tea 甜品奶茶店 — Restaurant in Victoria

I should love this place and my friend told me it was pretty good, but it was a really bad experience because of the terrible service. I waited for about 20 or so mins but still didn’t let me order. And when i ordered and paid by cash and there’s no change for me, it looked like this clerk hasn’t been this country once, because when she finally founded some coins for the change, she didn’t even know what a $1 coin looks like. And the clerk was asking how to do the dish to the other woman from the phone the whole time while she’s doing all the work but she still messed up, so it made me waited for a really long time. I got a pudding milk tea and when i got my drink, it tasted ok but i didn’t find any pudding in it. Pretty bad service there, long time for waiting, no change if you paid by cash, the clerk was messing up the whole time, really disappointed...

I used to love this place.. but they have been consistently been getting worst with the service and quality. I have Gone in multiple times and I ask them for a regular milk tea with extra boba and it has tasted different every single time and sometimes They only put popping boba even though I asked if they were out of regular and they say no and then once I asked why there was only popping they told me they were out. I was the only person there. So they didn’t just run out and then the last time I went the drink was completely different than what I ordered and they were super busy (i waited 20 mins for this drink) so instead of asking them to remake it cause I didn’t want to hold everyone else up I just asked for a refund and both employees told me they don’t know how to process a refund?!?! I’m...

I absolutely adore this establishment, been going here for 3 years every few months as a treat, used to frequent the Blanchard location, loved the graffiti wall! The service I have received has always been nothing but respectful, courteous, and kind. Wonderful staff ALWAYS, never had an issue whatsoever. Very easy-going place, like a nice warm hug. The recent low reviews, hold no credibility in my eyes (for what it’s worth) and is defamation, so disrespectful. I haven’t had any concerns with food safety ever here. This location is very clean and orderly. A+ Keep doing what you’re doing! Can’t wait to see how your business grows! The owners is such a gentleman too, very passionate and caring. Shame on the bullies, you guys...