Marble Slab Creamery — Restaurant in Winnipeg

It got my dander up yesterday just thinking about my one and only visit to this place, and I just had to get it off my chest. I took my son here for an ice cream a few months back. The snow drift leading up to the door told me that it had been many an hour since the couple inside had seen their last customer. I’d never been to a Marble Slab Creamery, so it was all new to me. My first impressions were utter confusion (at the menu), followed by “Wow, this is way overpriced.”, followed by “Dang, my boy’s going to give me that choked up look if we walk out of here without ice cream, isn’t he? Let’s get this over with.”

The guy did what I’ve since learned is the Marble Clab Sleamery thing and dropped the ice cream straight onto the counter, and I thought “That’s bizarre. You know that’s not a sandwich, right?”. But then we learned he would throw as many toppings as we liked into the mess he just made, as if to say sorry, and the whole thing started to feel at least a little less psychotic. So my son – who’s real particular – asked for just a couple of his favorite toppings. I looked at him like “You’re not going to get everything? What the heck is even wrong with you?” Anyway, the guy clumsily folded the toppings into the ice cream and then filled up our little bowl about to the rim with the mixture. And then this is where it all went off of the rails. The guy used his thingy to scoop up what was left on the counter – a clump of ice cream and fixins about the size of my fist (and I’ve got banana hands) – and CHUCKED IT INTO THE TRASH.

Now, I’m a pretty rational guy. I may have thoughts about flying into fits of rage, setting fire to piles of feces and hurling them with a spade onto the roofs of buildings and such. But I don’t normally enact such fantasies. I quietly make my way to the safety and privacy of home, and rant at my wife and children until one of them plucks up the courage to get near me and say “Hey there big guy. The sun’s getting real low…” etc. And when I get that angry it’s usually after asking my kids what they learned in school and them forgetting not to tell me, and things of that kind. But this guy… THIS GUY… whipped a perfectly edible giant scoop of ice cream into the freaking garbage like there was logically nothing else he could do with it.

As an aside, I’m darn near 100% sure he and the woman with him owned the business. In this economy and with such poor volume the owners couldn’t have afforded to pay even a part-time employee, unless Slarble Crab Meamery is some massive money laundering outfit or something. Anyway, where was I? Oh yeah.

He could have given me a kick and filled my kid’s cup to toppling, handed me a single napkin and said “good luck”. Or better yet, he could have at least TRIED to put me in their pocket by making a little doggie bowl and giving it to good ol’ dad with a smile. He could have whispered “don’t tell the boss” and downed it in front of me. He could have even squished it in his apron pocket and said “save you for later”, I don’t care. (It would have been about as appealing as preparing ice cream on a countertop.) He could have done virtually anything… ANYTHING… with that wad of delicious slop, and I’d have walked out of there a cool customer – or maybe even a happy customer. And yet he decided yeeting that yummy clump into the bin like it was a crappy diaper was...

I went there on the long weekend for my daughter and purchased a small cone. The ice cream seemed to melt when it was on the slab that the employee claims is frozen. I actually ended up asking for her to make it again but it still ended up partially only frozen and was soupy within minutes of her eating it in the car. I ended up just paying for the second attempt, because I didn't want my kid to be disappointed and ice cream is ice cream to an 8 year old but the grown up in me knows when paying 8 for a small cup, it shouldn't be acceptable.

I worked at kenaston location when it opened up years ago and remember my wrists hurting when mixing in the mix ins due to how frozen and cold everything was...this wasn't my experience this weekend.

I do want to point out this was only a comment about the quality of the food and not towards the employee as she was pleasant and helpful in remaking the cone...

Service is great, the young girls that work there are super sweet. The Icecream overated to me. I'm giving it a 1 star based on cleanliness. I've been there twice since moving to the area within about a month an a half span. I'm so disgusted with everything. The windows are filthy and covered with dirt, tables and chairs are covered with dried icecream, high chair is covered with chocolate and cones are at arm's reach of customers sitting area. Whoever manages this place needs to spend 2-3 hours and do an over haul of cleaning from top to bottom. I could barely put my napkin in the garbage without touching caked on icecream that is stuck on the garbage. To top it off the one girl was wearing sandals who servers us. The place is a mess and I would be afraid to see what the back looks like. I think you need a surprise visit from a...