I've been a regular of Naru Sushi for around 7 years, but after having a horrible experience trying to dine in this past weekend, I will not be coming back.

I stopped in on a Friday night and was told that my name would be put on a waitlist until a table became available. There were only two people ahead, so I put my name down and decided to wait inside the restaurant as some diners were leaving. After seating both people ahead and waiting 40 minutes standing, another group of people came in and the waitress said they made reservations online for the same time I was told I would receive a table and the new diners had priority.

I had told the waitress I was waiting 40 minutes, where she told me there was now "another list" for those not on the waitlist for reservations and my name was put on it. The waitress never mentioned this when arriving and she even showed me a paper of people waiting right when I came in. She further went on to say that there is no guarantee for a table after waiting this long indoors, which was never mentioned to me at the time of entering. While waiting, I wasn't offered a seat or nothing, and was literally told to get out of the way numerous times and to leave and come back. This is absolutely unacceptable and I have never encountered such disregard as a frequent customer.

On busy days, there should be a time restriction for 1 hour / 1.5 hours for dining in. If people are done with their meals, have paid their bills, and are sitting around, staff should inform them that other customers need to be seated. Either these measures should be incorporated or the owners should get a bigger restaurant space. As much as I love their sushi and that this was my go-to sushi place, the overall experience has turned me off from returning.