I went to buy a cake at baked expectations with my 2 daughters—this was at 2pm, we were the only ones inside the store. We were “greeted” like we were a nuisance. We were the only customers, so it was not like they were too busy to be at least nice to us. The woman I spoke to acted like I was asking for a service they don’t provide. They provide cakes and I was wanting to buy one. The cake I ended up getting showed on the label, ‘chocolate cake’. I let the woman know this is the one I would like. she couldn’t even be bothered to mention that this cake would have bananas inside of it, and literally just wanted to rush me and my kids out of the store to carry on her amazing day she was having. I honestly decided not to let it bother me. When cutting up the cake for my sons 16th bday, we noticed it had bananas inside of it. Honestly, not horrible but you would think me asking for a simple chocolate cake, she would have let me know that it has banana in it. That should be a big part of her job as someone who is servicing up cake. I paid $75 for something that should not have been labeled only ‘chocolate cake’. Anyways, I can’t get a refund, and the store cannot even compensate because the “head baker” said no. It wasn’t worth it, and they’re so rude over there. They said, “ we’ve always been making our chocolate cake like this”. For someone who simply just walks in, who is going to be the one to let anyone know they’ve been putting bananas in there for years unless their employees are doing their jobs properly instead of being rude to curious customers. The service alone is enough for anyone to want to take their money elsewhere. Sad. I used to come here as a child and it was a better experience than the one they gave my two daughters.