Tim Hortons — Restaurant in Winnipeg

We ordered a 4-cream, 2-sugar coffee and an ice cap with almond milk (due to an intolerance) and hazelnut shot. For breakfast, we ordered two croissants with sausages. I had to change the ice cap since they gave me regular milk and without hazelnut shot. But when I tried to change it again, they added oat milk. Before they could do it, I warned them it was almond milk, so they threw away the milk but used the same cup again for the almond milk. This, in addition to giving me diarrhea from the regular milk, caused cross-contamination. Luckily, I'm not allergic to oat milk, but they should have known about the problems with cross-contamination. The service was terrible. I had to repeat more than 10 times how I wanted the ice cup, and even then, I was still doing it wrong. Is not the first time we have a problem here, kind of the same problem. They don't pay attention, their work area is dirty, and they just want to get it done quickly. Another thing, they have both bays out of service and I haven't been able to go to the bathroom (due to the urgency...

I thought I would just like to bring some of this up to the managers attention. There are mentally ill people sitting in your coffee shop disturbing customers, there should be a 20 minute limit in your coffee shop. The staff when they are hard of hearing become intimidated once you speak a little clearer. And just an FYI, some of your employees are thinking that it’s perfectly fine to serve charcoal black biscuits. Working in the food industry means that you do not serve food you would not eat yourself. You don’t burn food and then sell it to people after being facetious. It was clearly put in the toaster twice over on purpose,. That’s all. thank you. (pictures below so you don’t think I’m just some meathead complaining, it is unacceptable. It should be soft, not...

I ordered a vanilla iced coffee, but while drinking it, I couldn’t taste any vanilla at all. Then I noticed something weird in the ice. I checked a few cubes and honestly, it looked like they were made with dirty water… it made me feel sick. Since then, I’ve stopped getting coffee from there. I used to go because it was along my bus route downtown.I’d place a mobile order before catching my third bus. But now I have to walk all the way to Graham just to grab coffee because I don’t trust that location anymore. If I wasn’t rushing to class, I would’ve gone back and shown it to the staff. I could’ve ended up with food poisoning if I hadn’t noticed. Just wanted to let you know because it was really...