Saizeriya (Smithfield Walk) — Restaurant in Hong Kong Island

Hi restaurant manager, if you are reading this, can you change the food ordering system to be like Cafe de Coral where customers go pick up food by themselves at the counter? This is because the service quality here is appalling low. We sat down and pressed the call button for 10 times and no waiter or waitress came go take our orders. The entire restaurant does not have phone reception so I could not use my phone for anything. When I approached the waitress, the one with glasses, to ask for your WiFi password in Cantonese, she glimpsed at me, saying in Cantonese in a condescending tone "how am I supposed to know the WiFi password?! Employees do not know the WiFi password, only people up there know the WiFi password" then I informed her that we wanted to order food. She said "wait". A minute later, she came to our table and started taking our orders in English. Upon knowing that I speak fluent English, her attitude turned from condescending to nice all of a sudden. I am confused how you are positioning your restaurant. If it is a cheap and affordable restaurant catering to the general public, then the food ordering system and the check out payment system should be like McDonald's to facilitate efficiency. Simply avoid waitressing completely. Your waiters are overworked, and your restaurant is grossly under staffed. I dont blame the waitress for being grumpy for she is clearly overworked in an environment with no Internet. Nonetheless, please reconsider your brand identity and do not try to be a fast food and high end restaurant at...

Food in this restaurant is cheap and affordable. There are a variety of foods you can choose from. I recommend that you dine in. The atmosphere is calm compared to other Saizeria restaurants in HK. The staff is not so good. Most waiters wouldn’t even mind you. But there’s one lady, I think she’s the manager now. She’s a gem. Talks...

As a foreigner, I really didn't enjoy any of the food there. No way is this any sort of Italian cuisine. Service was really bad. They ignored our group of four to the extent that we had to clean our own table before we could begin eating. This place has to try...