Reviewing this before I've finished the meal. Because I would revisit but hope the reservation system gets automated

The pros:

1. good food - ordered squid ink risotto, creamy prawn soup and tuna steak. Enjoyed them all although the tuna steak was my first so I am not qualified to comment on it. Had the pistachio cheesecake and that was pleasant though not standout.
2. the red-haired waitress that eventually served us was very helpful, and when she came to check on whether we liked our wines and we told her that we enjoyed them both but couldn't comment on them separately as we weren't told which white wine was which, she remedied that by bringing two more glasses and apologising.
3. food was served fast enough, within half an hour.

The consultant:

1. it took half an hour to place our order- they don't come to your table so you have to flag them down, and the first guy we called said 'moment' and then never returned
2. the reservation system is by phone only- I booked a few months in advance (a lady called Helena answered the phone) and when I called today the guy on the phone said they never received the booking and that our reservation couldn't have been at 9.30 pm because it's the time the kitchen closes. I asked for his name but he didn't want to give it and he didn't take my reservation details, saying 'just come' before he put down the phone. Glad they squeezed us in anyway as the food was good but would hope I can secure a table in future for a bigger group. Or I might try 4 kantuna around the corner which apparently also has squid ink risotto and has a higher Google rating...