THYMARI Grill & Salad — Restaurant in Limassol Municipality

Although the food is very good, but the staff does not know the meaning of respect for the customer and how to satisfy the customer, today I went with my family to the restaurant in the Marina branch, I ordered two meals of chicken and Caesar salad with chicken, and one T-bone stake meal, I paid and went back, and after 20 minutes I went to get the salad and we were surprised that it has pork on it!! ( we don’t eat pork) It is known all over the world that it does not include pork, they did not like what I said and one of the employees (Asian) answered in a mocking way that you should read the menu!!, I told them thank you, I don’t want it, and I will wait for the rest of the order, few minutes I heard my order number and surprised again the the lady put ONE meal of chicken and one T-bone stake! When I came back to talk to the lady she was on the phone, she turned to her Asian colleague and start speaking in Greek! Then the guy told me you ordered one not two!! I was like IF SHE DON’T UNDERSTAND ENGLISH how she took the order, Their behavior was disrespectful and humiliating, I asked to speak to the manager they said we don’t have, I asked for the number they give me the menu to take the number, when we left and called that number it was the same branch number!!!!! So NO ONE CAN COMPLAIN TO THE MANAGEMENT! They don’t even...

We came to this restaurant every day for 10 days — sometimes dining in with the family, sometimes ordering through Wolt. The food was always delicious, especially the kebab (Souvlaki) — juicy, flavorful, just perfect. The Russian-speaking guy and a man around 45–50 years old, working there were always polite and welcoming👍 We felt like regulars and really enjoyed every visit.

But today changed everything. A different staff member was working (long hair), and we waited nearly 50 minutes for our order, even though the place was only about a third full. It seemed like all focus was on Wolt deliveries — we were completely ignored. I think our order may have been handed to a courier by mistake.

I was with two small children — a 3-year-old and a 4-month-old — and they started crying simply from the long wait and restlessness. In the end, we had to leave without eating. When we finally got the food to go, the chicken kebab was undercooked — something that never happened before. What upset me most is that the staff member clearly saw that the meal was for a 3-year-old child — and still served completely undercooked chicken. That is not just careless, it’s dangerous.

So disappointing after so many great experiences. I really hope this was just a one-time mistake, because we truly...

Dear Manage(r)ment I and my family friends are your regular customers since 4 years but from last few times something happening with my order I don’t know why …when I visit morning never my order gets late it gonna be ready quickly less than 10 minutes depends on what I order but when I visit night time my order always gets late and my order is ready as I saw sometimes but the tall guy is doing something else with wolt Foody orders instead of giving my order to me and until today I took four times wrong order entirely different what I order while shop is empty last time I get sweet fries in my take away order and I didn’t ordered it ..I travel 4KM to take my order but when return back to home after opening my order it was something else how it’s possible..? Very disgusting thing I saw today was the old guy who gives orders just kept his hands inside the Jean to fix it while giving orders and his body parts are touching to the food and boxes there is a serious health safety concerns and it’s not acceptable and please train your staff and...