Where to start. The first is that I visited this restaurant in April 2022 and at that point left a review about the very poor service we received. Kindly the restaurant reached out to us to invite us back which was really pleasant to hear, but we did not take them up on there offer. So let's move to Sept 2022.

Firstly, I visited the establishment for some take out food and overall the food was amazing. I have have to call out the vegan burger, it was the best I have ever had.

Returning with my family and friends the following day was when again the service and experience fell apart, along this time with food.

The Ukrainian pancakes (which after some research I do not know what the restaurant was offering) which were not cooked at all correctly, and the 3 dishes could not be eaten (we still had to pay)

Then when coming to paying in euro's, the restaurant would only offer a low exchange rate vs all the other competition and shops in Karloy Vary. The response of "we are not an exchange" is not what I would expect. For a 100 euro bill we lost money, not welcoming to the eurozone consumers.

Unfortunately Bagel Lounge could be a world class location and concept, but it fails on so many occasions with poor service and in this case, poor food. I would ask the management to please understand customer service, it is missing and this final step would take them into something incredible as I can see the potential.