Chocolate Bakery & Café — Restaurant in Puerto Plata

The intial point of contact was horrible. I bought my family there for my wife's birthday on CHRISTMAS. The cashier was telling the staff not to accommodate my wishes which was simply to move a empty table outside so we can celebrate

She is commonly rude, with a attitude on her face as if she is the owner. I never complained unitl today when it effected my plans for my family and could not patronize my friends establishment

One person effects the decisions of the entire staff and we left and went to the restaurant across the street which provided us with a much efficient service & point of contact

Puerto Plata is a INTERNATIONAL CITY with people vomincfrom around the world and locally like myself

This isn't a REFLECTION of the ownership just a few people who don't refkector represent the ownership well and thought is was funny that I took my wife's birthday party which would of increased to 20 new patrons as our guest that I bragged about the ownership who I considered friend's /O\

I appreciate the service atmosphere RESPECT given to our celebration at EL BERGANTINS directly across the...

Upon entering this empty cafe my wife and I were stared at by two workers. They didn’t welcome us nor acknowledge our presence. We sat ourselves down and waited for one of them to approach us and hand us the menu. 20 minutes passed by and it never happened. We saw on the tables that there were QR codes that you could scan to upload a digital menu on your phone. We scanned thru the items on the menu and realized everything was overpriced. So we decided to leave. Please go somewhere else if you are looking for good service and fair prices.

Edit: I visited on a Wednesday not a Sunday. Reading your response you clearly did not talk your to your employees and investigate this incident to try to find solutions on how you can improve your establishment ,instead you opted to reply right away to defend yourself. Tourists you are better off visiting places like: Rincon del Cafe, CF 45 or Lis and Liz. With this kind of response, no wonder this...

If you're looking for a delightful overall experience in the heart of the Dominican Republic, look no further!! This place has it all - great variety of food options and drinks.

We tried their chicken croquettes - a true delight, boasting a soft, flavorful interior encased in a perfectly crispy exterior. Each bite is a symphony of taste and texture, leaving you craving for more. Bruschetta - the soft yet crunchy bread paired with flavorful toppings is simply divine.

But it's not just about the food here; it's the entire experience. The staff embodies the gold standard of Dominican hospitality, always eager to assist with a cheerful demeanor that brightens your day.

With great views of the old Town square - Central Park, you can enjoy your meal while soaking in the charm of the surroundings.

Definitely...