Beano's — Restaurant in Cairo

I ordered from Beano's through Talabat and the order was managed by Beano's. Almost an hour after ordering (I live five minutes from the restaurant) I received the wrong order, so I tried right away to call Beano's to tell them, but the number was unavailable. I contacted Talabat customer service for help and they tried to contact Beano's, and again could not reach them. After 1.5 hours I tried again, and was told that I needed to return the full order in order to receive a refund or what I had already paid for. I was given two coffees and a hot sandwich, none of which would be good hours later. The coffees were gone, but I offered to give the sandwich back (although for health reasons they need to throw it away, so I don't know why they need it back). They still refused, saying I need to give back the full order. In addition, the sandwich I received was some unidentifiable meat that I do not feel safe eating, and the coffee was flavorless without adding three sugars to it. Yet somehow I am expected to pay for this, not receive a refund for my order, and be okay with it. I ordered a large mocha, a vanilla muffin, two cookies, and a juice. I received two bad lattes and a sandwich, for 180EGP that Beano's will not refund. This Beano's will never receive my business again, as their customer service is beyond terrible, especially given the poor quality of the products they offer at such...

It's easy to satisfy a café customer, yet rare are those café owners who achieve top customer satisfaction. The location is among the most crucial elements of success and Beano's has carefully selected its location on the main street, Mohamed Mahmud, only meters from the legendary American University and the no-less iconic Tahrir Square. Very modern and modernistic premises, comfortable seating, air conditioning, staff uniform, and ... Oh so nice ... The one and unique (La Cimbali) original espresso machine! Natural lighting gives off a warm and cosy ambiance Pricey menu for a café, probably to keep a top class clientèle exclusively ... Nice...

Along time ago i visit this branch consistently taking me coffee and breakfast but after some time their quality not become as good as serving, but surprisingly i found that they are working on themselves when I have ordered their signature caramel macchiato, it was really very good and tasty as the coffee beans used are of good quality .. Staff are really professional, smilly, and made what you need in your cup .. There is a good man there found me confused regarding a desert and offered me a compliment mini muffin to taste it and it was very delicious.. Prices are slightly high but their coffee deserves .. they made me keep...