Mateo’s Grill House — Restaurant in San Salvador

If I could give a zero, I would. This restaurant is supposed to be an upscale steakhouse. The only thing upscale is the price. As we walked in, they asked us inside or patio. We chose inside, seeing as it was hot. But the air circulation was so bad, might as well had sat outside. It took them 15 minutes to take our order food first and drinks last for some weird reason. 15 minutes later, half the table was missing their drink. 40 minutes in, they offered us some little broth since they did not have the appetizer we ordered. 55 minutes in, I was asking where our food is. Finally, 65 minutes later, we started receiving our food. I got the mar and tierra, with some white rice and vegetables for the sides. I got my food but no sides. After asking the waitress, she brought me 4 pieces of green beans, a few potatoes, and a scoop of rice. The shrimp was cooked well but had no complimentary dip or sauce. The brisket slice was so thick that I had to cut it in half twice. Everyone else express at best apathy with their food. Overall, this was an awful experience and waste of time and money. I will never patron...

Upon entering the dining room, you're immediately hit with hot, stale air—clearly, their AC isn't functioning properly. Then, when you sit down, you're met with some of the most uncomfortable chairs I've ever experienced.

Unfortunately, you’d better get used to being uncomfortable because the service is painfully slow. After placing our order, it took 10-15 minutes just to get our sodas, and if you order a lemonade or cocktail, expect to wait 20-25 minutes. But the worst part was the wait for the food—it took a full 65 minutes from the time we ordered until it finally arrived.

You might think that great food could make up for the uncomfortable atmosphere and long wait, but sadly, that wasn’t the case. The food was far from worth the wait, making the whole experience feel like a waste of time and money.

Looking back, I should have trusted my gut feeling that told me to leave as soon as we arrived. Don’t be fooled by the reviews—this place is definitely...

We visited for Sunday lunch, ordered 1 appetizer and 2 main courses, little expensive for 3 plates. Our server was very friendly but I noticed he lacked training when serving the short rib plate, he was struggling to remove the bones from the meat. I get it, it’s part of the show but some customers like myself prefer our food not to be touched or at least ask before doing it. The knife provided was not appropriate for high...