Palais des Glaces — Restaurant in Annecy

Le Palais des Glaces is a real gem for fans of artisan ice creams. From the very first bite, you're immediately won over by the exceptional quality of their creations. The ice creams are of unrivalled finesse, offering natural flavours reminiscent of the fresh, authentic ingredients used in each recipe.

Each flavour, whether classic or innovative, is a veritable explosion of taste, testifying to meticulous craftsmanship. The texture of the ice creams is creamy and perfectly balanced, making each tasting experience even more enjoyable. You can feel that every detail has been taken care of, from the selection of ingredients to the presentation of the products.

But what makes the Palais des Glaces even more special is the warm, friendly atmosphere that reigns here. The owner is adored by his staff, and this is reflected in the impeccable service and family atmosphere. The respect and friendliness of the team is palpable and adds a valuable human dimension to the customer experience.

By supporting the Palais des Glaces, you're not only supporting a business with exemplary professional values, but also a company that puts people at the heart of its concerns. For me, this is a decisive argument for continuing to visit this unique...

Gelatos were really good. Perfect texture and flavours, but treatment from the server was very poor (not worthy giving them any business). There was an older lady that asked for a coffee and the person serving gelato told her to wait inside, then she came back after a while of waiting to ask if it would still take too long and the guys said “how should I know”. He also told costumers that we’re waiting to get a gelato to not seat in the table until they got the gelato, even though nobody was sitting there or waiting. The costumers told him that they were just waiting a bit as the line was just too long (these were also elderly people). He was more interested in getting people off their tables (like pigeons) rather than providing proper service. To me he gave me a taste of an ice cream and then ask if I could use same spoon. I told him I wanted another one to share the gelato I had just bought with my husband and he gave me a lecture about the environment in a very rude way. The only person he treated properly was a local. He was clearly not wanting to serve tourist. It really ruined my last day in Annecy which otherwise was a...

Disappointing experience despite good gelato

We were really looking forward to trying the gelato at Les Plaice des Glaces in Annecy, especially since we had heard good things. We visited on a Sunday evening when it wasn’t very crowded, and naturally, we were excited to taste before choosing a flavor.

However, the staff’s behavior left us very disappointed. We were a small group, and when we asked to try a few flavors, the person at the counter seemed annoyed. He said our entire group could only try two types, and even when one of my friends politely asked to try a third flavor before buying, he was refused very bluntly in front of others. It was embarrassing and completely unnecessary. Only the first person was allowed to try, and the rest of us were denied.

We understand if there are policies in place, but the way it was communicated felt rude and unwelcoming. We've been to other gelato shops where they happily offer small tastings without any issue.

The gelato itself was good, but the poor attitude of the staff really ruined the experience for us. Sadly, we...