The tea salon has a charming and pleasant setting, but unfortunately, the positives end there. While the pastries and desserts are good, there’s no guarantee you’ll receive what you order. It seems the quantities are insufficient, yet this isn’t mentioned anywhere. The menu gives the impression that everything is available, which is misleading. We had to revise our order twice, which was frustrating for an establishment of this caliber. Perhaps their popularity is to blame, and if so, good for them—but it doesn’t excuse the apparent lack of organization. The service was slow, and to make matters worse, no teapots were available—an ironic oversight for a tea house. Another surprising misstep: we ordered three desserts, including one for my 2,5 year-old daughter, yet no cutlery was provided for her. This oversight left a particularly sour note. The toilets in the tea house were closed, and a sign directed guests to use the facilities in the nearby hotel bar. Unfortunately, this led to an even more unpleasant experience. An employee named Michel greeted us with clear arrogance. When I asked if there was an issue, he simply dismissed my explanation about the closure and the sign, and even after I pointed it out, he responded with a condescending smile, claiming he was “not aware.”
Overall, the hospitality and service at this establishment are far from what one would expect. Service can be taught, but hospitality is an innate quality that either grows within a team or does not. Here, neither was evident.
That said, I want to highlight two young waitresses who stood out for their kindness and positive energy: one who took our order and another who helpfully directed me to the toilets. Their efforts were a bright spot in an otherwise disappointing visit. It’s ironic that the older generation in this establishment could learn a lesson in hospitality from the younger staff, whose approach felt far more genuine, agreeable, and service-oriented.
We left with a bitter taste, disillusioned by the reception and the lack of organization. For an establishment that aspires to this level, much improvement is needed.
This is, of course, just our experience. I hope others have a better one and that the establishment learns from these shortcomings. After all, a great tea house should not only deliver on its menu but also on its...
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