Le Jardin des Plumes — Restaurant in Les Andelys

This is a review for the restaurant experienced months ago but I think it should be known: I was traveling with my partner and his family who although 2nd generation American, have deep roots in France. In fact we were traveling with a distant cousin who still lives in Paris. The food and whole dinner was lovely. Some truly inventive dishes were served and overall it was great. Because we were a large party we were seated in the separate private room. At the end of the dinner, I saw chef Gallienne making his way around from table to table chatting with the patrons at each table for a brief moment. Finally he enters our room, smiles, looks around and said something like "hello, do you speak French?" in French Our party was a mix of varying skill levels. Obviously the Parisian was a native French speaker and the older generation in the family retained some basic French but the younger generation either didn't know it or only had high school level knowledge. This caused us to pause instead of answering him immediately (even our Parisian cousin didn't immediately answer) because... how to explain this complex history of 3 generations, some speak French and others didn't? Well no need to, because without even waiting for an answer, at the first sign of our silence, chef bowed and backed out and just left! No exaggeration - it was as if he just found out we had some airborne disease and ran out of there. Now I understand the whole thing about the French expecting its visitors to try to speak French etc but the outrageous thing was we had a native speaker and a couple of French speaking descendents! The silence was just a pause for us to gather the complicated explanation of who spoke and who didn't but the chef obviously didn't even want to entertain even a nanosecond of that. I can understand the "you must speak French in France" thing if it applied to some neighborhood shop or some small town but this is a one-star Michelin restaurant that presumably welcomes the precisely INTERNATIONAL distinction and presumably its INTERNATIONAL clientele that comes with that prestigious award. If Chef Gallienne wants his restaurant to compete globally and to continue enjoying the accolades of an international award that is meant to attract people of ALL races and languages, he needs to change his rotten xenophobic attitude. Also we had the private room so in terms of basic customer satisfacation, the fact that he didn't even have any respect for such a large party booking a private room also shows poor customer relation skills in addtion to...

We were hoping to have a good experience at the Jardin des Plumes for close to 500 euros a night you would expect it! But we were very disappointed by the service and rooms.

Room: The beds are comfortable, and the decor is good. This is where the good stops. There are no showers in most bathrooms, the bathtubs have douchettes that are extremely short, and they were clogged and would not drain. Embarrassing for an establishment like this.

Service: This was the worst part. We were here for a wedding and went to the venue to celebrate. When we came back to the hotel, we found ourselves locked out of our room. We had the code for the front door but it was jammed and would not budge. We had an 85 year old man with us, who was exhausted and wanted to go to sleep. There was no emergency contact or on site staff (even the most basic of hotels offer this service). We ended up having to try every back door and luckily found an unlocked one. I truly don’t know what we would have done if that door wasn’t open.

I talked about this with the receptionist in the morning. She did not even pretend to care. Not even a « we’ll look into it » essentially asked to pay for my room and move along. You’d expect having access to your room in a hotel would be pretty important, but no. Instead she accused our group of stealing a water bottle (?). Disappointing service to say the least.

Another highlight, were here for a wedding and asked the groomsmen to gather in the yard so they could wait for their shuttle (after we had confirmed ahead of time this was ok). Instead we were instantly told to get lost by the same receptionist.

Any ask was immediately shot down: Can we get an extra fan for our sweltering room? No Can we have a little table to put our hair and makeup accessories? Neither

I’ve stayed at basic Hiltons with better service.

I would like to give a shoutout to Simone who accommodated our asks for breakfast and was kind.

Huge disappointment for a place where we spent thousands of euros. Sure the cookies were good, but that won’t make up for bad service and non functional bathrooms.

If you want a luxury experience, look somewhere else. If you want to roll the dice on having a bed to sleep in at night, or want to be treated like an inconvenience, this...

Lovely accommodation in this B&B house (Ô PLUM'ART) which is situated near the entrance of the village, on 12 Rue Claude Monet in Giverny, and 1km from their other site ‘Jardin des Plumes’ restaurant and accommodation. We had the room called Sumatra, upstairs on the first floor. |Staff at this B&B are on-site for check-in from 4pm for a few hours and then they come back again for Breakfast and check-out the following morning. Check-out is 11am. The house is around a 20 minute walk to Monet’s house and Gardens. Very nice décor, clean, peaceful, comfortable, and quiet. Wonderful to open the bedroom window to listen to such a busy dawn chorus from the birds… Brilliant! |Free parking on the side of the road just outside the property. |Nice size bedroom with an en-suite bathroom. Having a door to the bathroom is great, as there is an extractor fan in the bathroom to keep damp at bay. This sound is not a problem as it's a fairly quiet extractor and once you shut the bathroom door when going to bed you don't notice the sound. |Continental breakfast was very simple but nice; Croissant, bread, jam, yogurt, cheese, fresh orange juice. The coffee was made using a coffee pod/capsule machine, not my favourite type of coffee but it was fine. They have a coffee machine in the bedroom too, and one small vessel with drinking water. They will fill another drinking vessel for you to take to your room, if needed. I would ask for one shortly after check-in and before the staff leave, as once they leave there are no staff members around until the following day. |We would definitely stay here again as it was very relaxing, especially once the day-trippers have left the village. A mid-May stay on a...