machi machi Les Halles — Restaurant in Paris

Absolutely atrocious experience.

As a visitor to Paris for only a couple of days, I unfortunately do not understand French. I ordered my beverage in English and the lady at the cashier replied in French: “Chaud or Frois?” Since I did not understand French, I asked if she was asking me about the sugar level and that was when she stared blankly at me and snapped while raising her voice and shouted with great annoyance, “HOT OR COLD MADAM?” Gosh, never have I been treated this way in any setting when I simply tried to clarify what her question was about.

The most ridiculous thing is that she is not French. She is a prc Chinese lady who was speaking Mandarin to the other staff making the bubble tea at the back. If she thought that there was a language barrier, she could simply point to the menu which clearly showed a hot or cold sign. She did not need to shout and clearly she could understand and speak English but chose not to.

For context, I am Asian who can speak both Mandarin and English.

(I visited on 29th October 2024 at 6.30pm in case the manager of this chain decides that the 4.7 rating reputation of this place is worth upholding in the long run and wants to know who I am referring to for this...

I was very disappointed today, even though this is my favorite branch. I usually come here and always get good service from friendly staff.

But today I had a bad experience with the staff at the bubble tea counter. I’ve never seen this person before, and it wasn’t the same staff member I met before. This person looked upset or angry for some reason, even though I was polite and didn’t do anything wrong.

I ordered in English because I don’t speak French well yet, and I don’t speak Chinese. While I was waiting for my drink, I didn’t hear what the staff said. When I looked up, they spoke to me again in a loud and rude voice, asking if I wanted a bag. It made me feel uncomfortable and surprised.

I understand that people can have bad days, but talking to customers in a rude way is not okay. I hope the store pays more attention to customer service, because this branch used to be one of the...

I arrived about 11:50, there were about 38 people before me.After an hour queue, the staff told us the 50 mug and bag gifts were finished,just about 7 mins ago, like 4 orders. I was so depresses that some people came late cutting in the queue. But worst was that MACHI didn't have a staff supervising the queue, ensuring that people not cut in or somebody take the places for their friends. Well,I have to say most boutiques or stores have a staff done this when they do the promo. IT IS REALLY DEPRESSING AND DISAPPOINTING that we people at last didn't get it because of those who cut...