Villa Borghese — Restaurant in Thonon-les-Bains

worst restaurant experience in Europe. allow me to mention a few things that they did: -they didnt have fettuccini, spaghetti bolognese, or lasagna (may i remind you its an italian restaurant, these are the main dishes and they should be available at all times) -they didnt have small plates, we had to eat off of a big pizza plate. -there was a hair in our food. -the waiter was licking his fingers before serving the food to another table. -we waited for more than 20 minutes for a lasagna, and when we asked for it they told us that it was out of stock. (may i remind you we weren't informed prehand, we discovered this as we asked and were paying the check) -they allow dogs, & supposedly its okay if you feed the dog and let it bark in the middle of the restaurant. (this is very annoying especially when you start to smell the dogs food while eating) -the restaurant has very poor ventilation. -utensils & plates werent washed well. now you might wonder whether we talked to the manager or not, because we dont want to blame the restaurant. after talking with her, all she said was "im sorry". im sorry? after i ate your hair in my food? in conclusion, this restaurant is possible the worst in...

답변까지 전형적인 프랑스답네요 생각 많은 동양인들은 피하세요~

short:

In a small town like Evian, where tourists are rare, it’s no surprise we were told to sit wherever we liked, only to later be asked to move because the spot was “reserved.” Strangely, our first spot had only Westerners, while the new one was empty. Is petty discrimination their comfort? I suppose so, considering the small-town mindset. We came to spend money, but they seem content with small acts like these. We left at 1:15 PM, with no sign of the 1:30 PM reservation and no goodbye. Guess I expected too much.

long:

It is unfortunate that in a city where tourism seems scarce, outsiders are greeted with a somewhat dismissive attitude. We were told to sit wherever we liked, only to be later informed that the spot we chose was actually reserved, and were asked to move. Interestingly, the area we were originally seated in was entirely occupied by Westerners, while the new table we were directed to had no one seated nearby. How disheartening it is that people resort to such petty forms of discrimination over seating arrangements. However, I do understand. In a place where tourists likely don’t frequent, it seems natural for some local residents, who perhaps haven’t had much exposure to foreigners, to behave this way.

It’s a pity, really. We came as tourists, intending to spend money and enjoy the experience, but I suppose the staff are content with their routine in that small town. If they find joy in telling an Asian customer to sit wherever they like, then exchanging knowing glances with each other before moving them elsewhere, I sincerely hope they continue to find happiness in such small gestures. What a blessed life that must be—to take pleasure in such trivial moments.

When we left after finishing our meal, it was 1:15 PM, and the “reserved” table was supposedly for a 1:30 PM reservation for a group of seven. By the time we left, the restaurant was completely empty. Their operating hours end at 2:30 PM, yet there was no sign of any reservation on the table when we first arrived. Normally, wouldn’t you place a sign on a reserved table? But alas, I must have overestimated the standards of this establishment. It’s just a small shop in a small town after all. And not to mention, no one even bothered to say goodbye as we left. How charming.

에비앙이 전부인 도시에 타지에서 관광온 사람이 적을테죠. 그러니 배타적인 태도로 원하는 곳 앉으라고 했다가 나중에 우리가 앉은 자리는 예약석이니 다른 자리로 옮기라고 했겠죠? 공교롭게도 저희가 앉아있던 공간은 서양인 들만 있었고 옮기라고 지정해준 곳은 아무도 없었습니다. 얼마나 마음이 지옥이면 놀러온 관광객에게 유치하게 자리로 인종차별을 할까요. 하지만 이해는 합니다. 굳이 그곳에 관광하러 가는 사람이 없을 테니까요. 외국인을 본 경험도 없어 보이는 시골 사람들의 수준을 생각하면 매우 당연한 결과지만 안타깝네요. 저희는 돈 쓰러 관광하러 간 건데 그들은 그 작은 도시에서 일을 하려면 뭐,, ㅎㅎ

평생 그렇게 일하세요! 그 작은 가게에서 동양인이 오면 앉고 싶은 자리 앉으라고 한 후 자기들끼리 눈짓 주고받으며 자리를 옮기게 하는 것에 행복을 느끼면 얼마나 축복받은 삶일까요! 일생의 소소한 즐거움을 느끼길!

저희가 식사후 나간 시간이 1시 15분, 7명 예약석이 1시 30분이랬고 저희가 나갔을 때 가게의 손님이 전부 나갔습니다. 가게는 오후 2시 30분에 영업 종료고요. 또한 예약석이면 보통 테이블 위에 팻말을 올려놓지 않나요? 아차, 제가 이 가게의 수준을 너무 높게 평가했네요. 작은 도시의 작은 가게인데 ㅎㅎ나갈...

Bonjour, avant tout je précise que j’ai dîner chez vous le jour du 14 juillet, cependant cela n’excuse pas tout. J’ai commandé deux pizza 4 fromages à emporter, pour ma part c’était plutôt bon, mon compagnon a trouvé ça moyen (c’est un grand amateur de pizza, italien d’origine). La pizza était grossièrement coupée en 4 (pas l’idéal quand on prend une pizza au fromage, et oui ça colle!). Autrement, j’étais plutôt contente de ma pizza.

Par contre concernant le service, on voit qu’il y a de la volonté (personnel accueillant) mais c’était une catastrophe total par manque d’organisation ce qui est fort pour un restaurant en face du lac Leman donc avec potentiellement beaucoup de monde : je fais la queue auprès de la dame qui s’occupe de TOUT : prendre les commandes à emporter, encaisser les clients sortants, apporter les pizzas aux clients… c’est ingérable, tandis qu’on voyait clairement un membre du personnel flâner non pas par fainéantise mais par incompétence. Peut-être qu’on ne confie pas la caisse au personnel? Dommage car cela crée une queue pas possible. Et pour moi ce n’était pas le pire puisque deriere moi dans la queue on trouvait également deux dames qui avait RÉSERVÉ !! Pour 21:20, et elles faisaient toujours la queue à 21:40. Je leur ai même recommandé de ne pas partir comme cela était prévu car c’était dommage d’avoir attendu autant pour rien. Cela étant dit j’ai prévu de supprimer mon commentaire lorsque vous aurez trouvé le temps de le consulter, mon but n’est pas de vous rabaisser mais de partager mon expérience (et au vu des commentaires négatifs vous avez un réel soucis dans la gestion de votre personnel ; je dis cela en étant moi-même dans l’événementiel, travaillant dans le plus grand cinéma de France en région parisienne donc oui le monde ça fait mal à la tête mais l’organisation et la gestion ça aide!) Et pour revenir sur le 14 juillet : un jour comme celui-ci ça se prépare, faire du chiffre le jour J c’est bien mais satisfaire ses clients et les revoir...