Hilton Evian-les-Bains — Hotel in Thonon-les-Bains

My stay at the Hilton Evian-les-Bains was marked by consistent service failures that fell well short of both brand standards and reasonable expectations for a luxury property. The problems began immediately at arrival and dropping bags st the hotel required two laps and double parking. There is no hotel supervision. Despite my Diamond status being visible in the system, the hotel manager became argumentative when I declined to provide an additional card swipe. Most telling was the complete absence of a welcome drink – a basic courtesy that signals genuine hospitality at comparable properties, instead they gave a small box of tea bags! The suite offered pleasant lake views but revealed numerous cost-cutting measures. The room lacked electric blinds, forcing manual adjustment of window treatments. The temperature control system completely failed to function, making it impossible to achieve comfortable sleeping conditions despite multiple attempts. The bathroom proved equally disappointing, with generic products in basic bottles resembling those at budget chains rather than the quality amenities expected at a luxury lakefront property. Perhaps most bizarrely, the room contained only a couple of bottles of warm Evian water. When requesting additional water, front desk staff informed me I had “two options” – the executive lounge or purchase via room service. This policy becomes absurd considering Evian’s famous natural springs are literally a 9-minute walk away. Charging for water in the birthplace of Evian water represents a fundamental misunderstanding of hospitality. On the second night it got even worse and we were told it was hotel policy not to leave water at all! Instead we returned to the room around 20.00 to find the corridor full of empty bottles. The executive lounge provided one of the most underwhelming experiences. Evening reception consisted of basic soup and bread – fare unsuitable even for mid-scale properties - and certainly no where in summer! No sweet options or substantial hors d’oeuvres were available, eliminating key benefits Diamond members expect. The self-serve drink policy further diminished the experience, replacing the attentive service that should characterize quality executive facilities. Room service closed at 22:00, restricting convenience for guests. Parking required additional payment and involved an unsigned walk, creating unnecessary arrival friction. Internet connectivity delivered inadequate 12Mbps speeds, falling short of modern business travel requirements and making video conferencing impossible. Most telling was the complete absence of Diamond recognition at breakfast – one of the most basic elite benefits across the Hilton portfolio yet completely ignored by staff. These weren’t isolated lapses but systematic failures suggesting fundamental management deficiencies. Every touchpoint revealed cost-cutting measures and training inadequacies that undermine both Hilton’s brand promise and reasonable guest expectations. Until significant management changes address these fundamental problems, this property cannot be recommended to...

My wife and I stayed here for four nights while on our summer vacation. It was a redemption stay, costing 279,000 points. Given that the Amundi Evian LPGA tour coincided with our stay we thought it was excellent value. ||We had a partial lake view room on the second floor which was nicely furnished although we found the bed a little too firm for our liking. The room was a decent size with a small balcony. The air conditioning struggled to get the temperature below 21C but given the weather at the time it was still refreshing. ||The hotel’s location is ideal for anyone wanting to explore the city or take the boat over to Lausanne. It’s about a five minute walk to the CGN dock. The only downside is that the main entrance to the hotel is up a small but steep hill and it’s a bit of a struggle if you have suitcases etc. ||We enjoyed the breakfast buffet every morning. Staff were very friendly and helpful. The French toast was exceptional and the freshly-prepared omelettes were also well worth having. The buffet was pretty impressive although some of the hot items could have been hotter. ||We ate outdoors at the restaurant on three consecutive evenings. Food was nicely presented and staff looked after us - even when the weather turned and we had a torrential downpour during a thunderstorm. We had a steak and lamb chops from the wood-fired BBQ one evening and both were excellent. The burger was also a solid choice. ||We visited the Executive Lounge each night. The food selection was a little limited (bread, cheese, soup, salad) but there was a good choice of drinks available. The view over Lac Leman is stunning and the lounge was consistently peaceful and quiet. Laurent deserves special mention as he looked after us on two evenings and was very friendly and professional.||Overall we had an excellent stay. We’d...

This was the most disappointing Hilton experience I’ve ever had. It’s shocking that this property is a four-star hotel but still allowed to carry the Hilton name.

The location is the only saving grace of this hotel with a nice view of Lake Geneva. However, that’s where the positives end. Everything else including the price about this hotel fell far below expectations.

The room was freezing cold due to poor insulation and inadequate heating. Even with the provided electric heater, it was impossible to feel comfortable. The lack of outlets in the room was shocking; we had to unplug the lamp to charge our phones and even disconnect the TV to use the heater. The hallways were dim, outdated, and in disrepair, with maintenance doors literally falling off. The Executive Lounge was a joke, offering a single plate of cheese, a small pot of soup, and limited drinks—nothing suitable for children or anyone avoiding alcohol, caffeine, or fizzy drinks.

Service was nonexistent. None of the hotel’s phone numbers worked, and attempts to contact the front desk or request basic items like extra blankets were futile. At breakfast, arriving at 10:25 AM (they close on 10:30 AM), we were rudely told, “Sorry, we are closed.”

This experience was completely unlike any Hilton stay I’ve had before, and it’s hard to believe this property is classified as a Hilton brand hotel. It’s a glaring misstep for the Hilton brand and an embarrassment to its name. If you’re considering a stay in Évian-les-Bains, I strongly recommend looking elsewhere. This hotel has made me seriously question my loyalty to Hilton and whether their standards are truly consistent...