La brasserie Les Arcades — Restaurant in Toulouse

We should have known really not to eat in a tourist sqaure . Because they really don't care if you come back or not. Unfortunately that happens in tourist locations.

We chose here on our last night of Toulouse as it was later in the evening and most places had stopped service.

There was nothing in English and although we should know more french, in a tourist location you would think menus would have other languages for people to be able to work it out.

My partner chose steak, I am a vegetarian. I asked what they had and it was a little like I was an alien .so I found a " salad" with spring rolls... And was advised to have "chips" as they were vegetarian! Anyway the food came out within 3 minutes of ordering. The steak turned up pretty much was a lump of faw fat. The depth of a shoe sole. Awful. My partner called the waiter and said it's inedible and probably dangerous to eat. Waiter said nothing he can do, the management won't take it off the bill. He said have something else. This point my partner was too annoyed and wouldn't have wanted to eat there. The food quality was so bad.

Waiter even said he was leaving as the food was so poor and they were not nice to work for. He was honest and agreed that the steak was gross, but he said there is nothing they will do you have to pay my partner literally didn't even taste it as it was so bad and he knew would make him ill. So in the end he had to get a Macdonald's! And I paid £58 for the pleasure of one uneaten meal, and a few chips with spring rolls fried within an inch of their life.

The waiter was apologetic, but what a shambles. They really do not care about customer service, or the fact that their food is inedible. The steak you could buy from a supermarket for about £2.00 it was that poor quality.

Honestly, do not waste your money. Go to a back street where you get proper good that the locals eat at.

I would have given this a 0 star if the option was there.youll thank me for...

We ate there three times over our (five day) stay in Toulouse : two lunches and one dinner (the rest of the meals were out of town). The first lunch experience after an eight hour transatlantic flight into Toulouse was what the best re-introduction to french brasserie food to be had since our last visit to France ten years before. That made us confident enough to suggest to members of our family in Toulouse for a wedding at St-Sernin to have a small family gathering there the night before the wedding. We showed up unannounced, without reservations, as a party of eight (later nine, as the mother of the bride spotted us and joined in). I cannot say too many good words about how the manager and staff accommodated us, moved tables and chairs around, were utterly attentive to the individual needs and made sure we were comfortable. The manager and staff were more than hospitable and coped with the various levels of French from the extended family coming from Canada and the U.S. with good humour which extended through the complicated bill paying process with many laughs. The food is local - yum - with international highlights. Excellent brasserie fare. Merci à toutes et a tous à la brasserie. Avec les détails ci-dessous, vous savez qui a écrit pour vous soutenir. Nous...

Nous avons été installé à une table libre en extérieur, aucun nettoyage de la table par qui que ce soit et elle était sale, ensuite aucun serveur ne vient pendant un moment donc je cherche le menu sur internet en pensant que nous sommes assis à une table du Grand café Albert car nous sommes juste en face de celui-ci et il n’y a aucune indication que ce soit sur la table ou autour de celles-ci, ni QR code pour trouver le menu facilement.

Plus tard un jeune serveur vient directement prendre commande et je demande si il y a un menu en anglais, il me dit que non, donc nous passons commande tout de même en nous basant sur la carte du café Albert, le serveur nous fait un récapitulatif rapide car la commande est très courte et nous validons. Ensuite nous attendons 10 minutes et ce même serveur vient pour prendre notre commande encore une fois et nous lui disons et insistons qu’il a déjà pris notre commande quelques minutes avant et soudainement ce souvient que oui et nous dit rapidement ce qui semblait être notre commande ou similaire, mais de toute façon il l’avait noté lorsqu’il a pris notre commande donc je ne m’inquiétais pas trop, il revient ensuite avec une erreur dans la commande et nous dit que c’est notre faute forçant ma belle-mère a s’excuser alors que ce n’était clairement pas de sa faute car nous étions tous témoins que nous n’avions pas fait d’erreur, ensuite le serveur s’est sûrement rendu compte de son erreur car il était fatigué (proche de la fin de journée) et a ramené le bon café.

Mais la qualité des cafés proposés pour tout le monde n’était pas terrible, particulièrement pour les cafés ´milkshakes/frappés’ qui sont vraiment déplorables autour de 7€ pour un verre super fin avec un peu de café, de l’eau et des glaçons au goût immonde, très basique et sans efforts même un frappé du McDo est mille fois meilleur.

Ensuite on nous amène l’addition et je découvre alors un semblant de menu qui n’est pas celui que je pensais et j’ai trouvais que c’était très cher : autour de 20€ pour seulement 4 cafés les plus simple du monde alors que c’est quasiment que de l’eau. Ce qui aurait été 10€ pour le café Albert. Donc nous n’y reviendrons pas comme la plupart de leur...