Akle - Lebanese Cuisine — Restaurant in Berlin

The staff were very unwelcoming. When we arrived, no one was there to assign us a table, so we sat at an available one. The place was completely empty. Shortly after, a man approached us and asked if we had a reservation, explaining that they were fully booked. We told him we didn’t have one, which wasn’t an issue for us. He asked us to wait and went to speak with a woman behind the bar.

However, we overheard the woman speaking to him in Arabic, saying that we shouldn’t have sat there and questioning why we had done so. He responded, also in Arabic, explaining that we had come in and sat down without asking. The entire situation was unsettling. Feeling uncomfortable, we decided to leave. At that point, they asked why we were leaving and realized we had understood everything they said.

This is not how you treat customers. We had no problem with the fact that they didn’t have tables available, but the way they handled the situation—speaking loudly about us in a language they assumed we didn’t understand—was completely unacceptable. We will never go back and hope they learn how to treat customers...

Normally, I don't leave reviews, but this time I feel compelled to share my experience. The food was undeniably delicious—there’s no dispute there—but the menu is bit misleading. Items like hummus or baba ganoush, which should be categorized as mezze, are instead listed as standalone dishes with a price tag that seems excessive for a simple dip garnished with minimal meat or a few veggies.

While some of the other platters offer a more satisfying value, we were disappointed by the scant serving of flatbread, which arrived cold. Given the overall price, warming the bread would have been a welcome and thoughtful touch.

The restaurant itself maintains a clean and modern ambiance; however, its slightly sterile environment might not be to everyone’s taste. Additionally, it’s hard not to notice that the owner offers small baklava snacks to tourists (?) while gently soliciting their positive feedback. Perhaps this is behind 4.9 average score? While the restaurant is acceptable in many respects, there are certainly more authentic options...

The food was absolutely fantastic – no complaints there. However, the service left a lot to be desired, thanks to one particularly unprofessional staff member.

We were a group of 10, and each of us ordered our own dish. According to the menu, every dish comes with its own portion of bread. Instead of serving individual portions, this staff member decided to place just three baskets of bread at random spots on the table and told us to share – which already felt dismissive. He added that if we needed more, he’d be “okay” with it.

But when I actually asked for more bread (since the basket was nowhere near me), he started making exaggerated facial expressions and pointing fingers, as if I was asking for something unreasonable. It was completely inappropriate and disrespectful.

Great food can’t make up for rude, passive-aggressive service. I hope the management addresses this kind of behavior – it really brings down the...