Butterbrot — Restaurant in Berlin

Awful customer service.

The waiter asked me to change a table because a group of 4 was coming to have lunch, though it was a table for 2, but could be adjusted with the one nearby. Instead she put there a party of 2 who came after me. But they could not place a party of 4 there while this couple was eating there anyway! Then the wataitress took their order before instead of mine, she was was completely ignoring me, and the the manager asked me to leave if I don't like their ways. I feel so bad, this doesn't make any sence from the logistic point of view, and I don't understand why they did it. When I came, there is only a 1 person was sitting on this table, so it was OK for him, was OK for a couple of guys who come after, but not for...

Good café with odd pricing! The staff was kind and the experience overall alright. The trickiest bit is them overcharging for milk alternatives! Getting oatmilk for a coffee costs you an extra 80 cents, that‘s more than pushing. This information is nowhere available for the customers, before paying (also big no no). I get that half the places still charge an extra 20-50 cents for milk alternatives. But for 20 ml in a cortado it hurts to pay for almost half of the entire milk carton.

Also some of their pastries were a bit to sweet and heavy, a bit unbalanced.

Please adjust your pricing and display your prices at full disclosure for...

Ordered, and didn’t get served with neither the drinks nor the food for 34 minutes. Then we decided to leave, as we were in a hurry and the restaurant was not interested in serving us. Btw two other tables were taken, so not a lot of guests.

When they saw us leaving, the cook went out from the kitchen and started shouting on us, threatening to call the police on us, and LOCKED THE DOOR from the inside so that we couldn’t leave. He tried to force us to eat the food. “Sit down and eat my food now”.

He did finally call the police who then had told him let us go.

I’ll never ever return to that...