This is one of the touristy German restaurants in Berlin, currently in the middle of a construction site at the Sony Center. The food is typical German but mediocre in terms of taste. The best reason to come here is show the 1st-comers what is German food. It does provide some IG-worthy photo opportunities.

In terms of service, would say, without exaggeration, it is a place of shame for the city Berlin, if not the entire country. Not once we and our foreign friends were treated poorly here. The latest time was the last weekend.

I made a reservation for eight persons two weeks in advance but when we got there, we found our invited guests also brought their friends, which required a table of 11 instead. We were thinking to break into two tables (there were still many unreserved tables out there). But before we had a chance to request anything, one of the waiters (not the one responsible for our table at all) looked very angry, bringing us another table while blaming us loudly for changing the numbers of guests.

As I tried to explain the reason to him in lower voice, not to let our guests hear, he raised his voice saying “I’ve been working in this industry for 24 years” as he had all the legitimacy to believe we were lying to get another table.

This attitude and behaviour is absolutely ridiculous and unacceptable. Given the fact there are still many tables not taken, shall we be sorry for bringing more business there? Even if the restaurant prefers to leave the tables empty, it has the right to refuse to serve us, but kindly and politely. There is no need to be angry and rude to customers, and even assert we are lying to just get a table (we can easily find another better place to eat than taking this kind of treatment)

Since some of our guests already ordered food and our own waiter was actually very kind and considerate, we decided to stay and finished the dinner and give decent tips to our waiter for serving such a big table.

However, this individual’s behaviour did scar all of us and left our guests bad impression about the service in Berlin and Germany.

I don’t know how such a person survives this industry for 24 years, and why the restaurant tolerates this kind of outrageous behaviour for so long (we were told he is even a manager here). We will definitely not go back there and advise people not to go if you want nice food and due respect.