Tapiocaria Berlin — Restaurant in Berlin

Dear Tapiocaria Team, I have received your response and would like to reiterate my commitment to transparency and an amicable resolution of this issue. I understand that there are differences in perspective between what I reported and what your team communicated, but it is important to remember that, as a customer, I am expressing my personal experience and dissatisfaction with the service I received. At the time of canceling the dish, my intention was clear. I directly requested that the amount be removed from the bill, considering that the dish was not served. I regret if this caused any discomfort, but this experience was real and had a negative impact on my evening. Moreover, if the dish was indeed ready, your staff member would not have requested an additional 10-15 minutes to serve it. I would like to emphasize that my goal was never to harm the restaurant's reputation but to communicate a situation that was, in my view, frustrating and below expectations. However, the repeated demands and authoritarian tone requesting me to remove my review make me feel coerced, threatened, and censored, which I consider a disrespectful and intimidating approach. I would like to understand how, as a customer, I can freely express my opinion in an appropriate space without facing threats of legal action from the restaurant. As you mentioned that “the internet is no legal free space,” I ask: what crime or offense have I committed by honestly sharing my negative experience? I reiterate that in my review, I expressed my genuine and real dissatisfaction without any intention to unjustly damage the restaurant’s reputation. As a customer, I have the right to honestly share my experience, especially when I have witnesses and evidence, such as messages sent via Instagram, emails, and the receipt itself , which substantiate my account. At no time did I disrespect, lie, or act in bad faith; I simply expressed the truth of what happened. I reiterate that I am open to resolving this fairly and constructively, and I ask that the restaurant address this case professionally and respectfully, without demands for censorship. I await your response. Sincerely,

Dear Tapiocaria Team,

Thank you for your reply, but I need to clarify that the core issue here is the incorrect charge for the canceled main dish (Brazilian PF, €25.90). I specifically requested that your staff member remove this charge from the bill, yet it was not done. I feel deceived, as we ended up paying for a dish we neither received nor consumed. This is not only disappointing but a breach of trust, as I relied on your staff to respect my request.

Additionally, I ordered the main dish at the beginning of our meal, together with the starters. So, are you suggesting that waiting from approximately 19:15 until 20:35 for a main dish is considered acceptable service time? While I understand that certain dishes require time, this delay was unreasonable, especially given our previous positive experiences with your restaurant.

I again request a refund for the incorrectly charged amount, as this remains my main concern. I look forward to a resolution that properly addresses...

Most reviews are from individuals who are not Brazilian. The establishment is overrated with small portions and high prices. Despite having a reservation, others were allowed to cut in line. The owner or manager, who is German, seems indifferent to customers waiting in line, preferring to seat those he selects, often based on their appearance. He appears unfriendly to less "fancy" guests, while being amiable to well-dressed patrons. This is disappointing, especially in a venue representing Brazilian culture. I hope the Brazilian staff is treated fairly and not exploited. It's important that a Brazilian restaurant understands and respects its cultural roots, treating all customers fairly, regardless of appearance.

For those seeking better service and honest portions, I recommend Café do Brasil in Berlin. They offer fair portions, a friendly owner, and daily feijoada, reflecting true Brazilian hospitality.

In response to the owner's defense, it's clear he doesn't see the need for improvement. His attitude was the issue, especially evident in how differently he treated guests based on their appearance. Despite being married to a Brazilian, he seems to have learned little about our culture. Acknowledging mistakes and striving to improve would benefit both him and his business. I suggest management training to better understand customer service.

Furthermore, after seeing his edited responses, it's clear the problem persists. I urge him to take a people management course and learn from his mistakes. As someone who has extensive experience with food and comes from a family of skilled cooks, I find it misleading to equate the price of prato feito with feijoada. Understanding the effort and ingredients involved is crucial.

In conclusion, rather than continually editing responses to deflect criticism, it would be more productive to acknowledge the issues and work on improving them. If customer interaction is challenging, perhaps focusing on administrative tasks or assisting in the kitchen might be more beneficial, fostering a greater appreciation for the staff's hard work and a kinder...

(edited) I have been a few times before and was generally satisfied. Not anymore. I even sent back one of the dishes but I still had to pay for it.

I think the prices are arguably too high at the moment for the kind of experience they provide. A 3 course lunch menu (appetizer, main dish, dessert, drink) without coffee costs around €30 per person (10% tip included). You can have an upscale meal in Berlin for that amount.

We were in three people and tried to save a bit (one shared appetizer, one person without drinks, one person with snack instead of main dishes, no coffees in the end) while keeping the meal interesting. We ordered:

1 appetizer (+1 the one we immediately sent back), 1 tapioca and 2 main dishes 1 juice and 1 drink 1 dessert and 2 pieces of cake

In total we paid €64.70.

The service was also not as good as at the other two or three times I was there. With the whole ceviche situation, which was sent back not because we didn't think it was fresh but because it was very squishy and unappetizing (though I believe it's not always like that), my girlfriend finished her drink way before she even got to order her food.

Finally, the waiter at first brought a macaxeira frita instead of a cassava cake (but promptly took it away when realized the mix up), and after he did it took them so long to bring the second dessert that there was one bite left of it when the pudim de leite (without any coffee) arrived.

We did not mind that much because we were happy with each other's company, but in hindsight I would have expected more in every regard for the price I was charged and the good image I used to have from Tapiocaria.

A pity, because this used to be one of my favorite restaurants in Berlin before Corona but I will think twice before attempting it again. The hardships imposed by Corona are understandable, but it doesn't justify everything. Based on the responses to other recent reviews, I hope you won't end up...