Café Schmitz — Restaurant in Cologne

Unterirdisches Verhalten Gästen gegenüber

Ich wohne seit über zwanzig Jahren im Viertel und bin immer mal wieder ins Café Schmitz gegangen, da es noch etwas Charme abseits der Systemgastronomie versprach.

Heute betraten wir den Laden zu dritt und setzten uns an einen Tisch mit fünf Plätzen. Das Café war halb leer und direkt nebenan ein weiterer großer Tisch frei.

Sofort kam ein Angestellter, höchstens Anfang 20 herbeigeeilt, um uns unwirsch darauf hinzuweisen, dass wir uns an einen dreier Tisch setzen sollten, denn der Tisch, an dem wir saßen wäre vorsichtshalber für größere Gruppen reserviert.

Da wir keinen Sinn darin sahen, uns an den dreier Tisch zu quetschen, obwohl überall noch Tische frei waren, erklärte ich ihm, dass wir uns ja wegsetzen könnten, sobald eine größere Gruppe auftauchen sollte. Er verschwand wortlos.

Kurz darauf kam sein Kollege im ähnlichen Alter und begann uns erneut darauf hinzuweisen, dass der Tisch für größere Gruppen reserviert wäre. Ich unterbrach ihn und versuchte ihn davon zu überzeugen, dass wir die Sache schon geklärt hätten. Daraufhin fiel er mir ins Wort mit einem Spruch, den man von seinem autoritären Vater hätte erwarten können: "Es gibt keine Diskussion".

Sofort verließen wir das Café. Ich habe selten ein so grundlos unfreundliches, dummes und engstirniges Verhalten gegenüber Kunden in einem Café erfahren.

Das war das letzte Mal, dass ich das Café Schmitz betreten habe und ich werde jedem empfehlen, einen Besuch zu vermeiden. Schade um das Café, aber bei so einem Verhaltenskodex stehen die Chancen hoch, dass der Laden sowieso bald pleite macht.

Gut, dass es im Viertel genügend andere Cafés mit freundlicher Bedienung und angenehmen Ambiente gibt, wie z.B. das Textilcafé oder das Jlöcklich.

English Version:

I've been living in the quarter for over twenty years and have occasionally gone to Café Schmitz because it promised a bit of charm away from the so called system gastronomy.

Today the three of us entered the shop and sat down at a table with five seats. The café was half empty and right next door another big table was free.

Immediately an employee, at the most in his early 20s, came hurrying to tell us that we should sit down at a three table, because the table we were sitting at would be reserved for larger groups as a precaution.

Since we saw no point in squeezing ourselves to the three tables, although there were still tables free everywhere, I explained to him that we could sit away as soon as a larger group appeared. He disappeared without a word.

Shortly thereafter his colleague of a similar age came and began to point out to us again that the table was reserved for larger groups. I interrupted him and tried to convince him that we had already settled the matter. Then he spoke to me with a saying that one could have expected from his authoritarian father: "There is no discussion".

We left the café immediately. I have rarely experienced such unfriendly, stupid and narrow-minded behaviour towards customers in a café.

That was the last time I entered Café Schmitz and I will recommend everyone to avoid a visit. It's a shame about the café, but with such a code of conduct the chances are high that the shop will soon go bankrupt anyway.

It's a good thing that there are enough other cafés in the neighbourhood with friendly service and a pleasant atmosphere, such as the Textilcafé or...

Wow!!! What a place! The service! The Food!

We are so in love with this well run and fun establishment! Last Sunday we were so hungry and from out of town, and we came across this corner Cafe' Schmitz! After walking forever to find a place to eat, we were greeted by a darling gal that was so warm and wonderful! What a server! She was so on top of everything and helpful for we only speak English and she treated us so kindly and explained the items on the menu! I cannot tell you how joyous I felt after trying her recommendation when I said I liked Bolognese Spaghetti but that their menu item said it was Vegetarian. She said, "you'll love it! Its so good!" So, I took her recommendation and wow!!! It was so delicious! I literally licked the plate clean in seconds...! It truly is a wonderful restaurant and has my highest recommendation! Thanks for a magnificent experience!...

Food 4 | Service 5+ | Atmosphere 5

Came here because of online recommendations. The staff for sure are super friendly with nice smiles and extremely helpful. The gentleman, who served me, helped me out on the German menu. He also provided lots of recommendations

Food-wise, the scramble egg with ham I ordered was hot and fresh, the bread was a bit tough (but I guess it’s German style), the salad is not the most ideal but nothing to...