Gertrudenhof am Neumarkt — Restaurant in Cologne

This place tried to scam us because we are tourists and don't speak German well. Photo evidence attached, check the last item before the sum. They tried to charge us without bringing the receipt. When I asked for the receipt the waitress brought it and we saw the 10 euro service charge. I asked if that's obligatory and she said yes. Then, I asked a gentleman at another table to compare and he said that he was not charged a service fee. Our receipts were almost the same price, his was 84 eur and ours was 94. He helped me to get my 10 euros back from the waitress. He told me he and his parents would not come back because of this type of scam, they were locals. Apparently obligatory service charges are illegal in Germany and he had never seen one. What dishonest people working there. That's only the end of the story. When we first entered, we had plenty of bad experiences: we asked the waitress for one of the beers without alcohol and she said they didn't have any despite having several options on the menu. I asked about the schnitzel and I heard her mocking my German to one of the workers sitting there, because I asked if it's small (Klein) or normal size. I heard her repeating it to another man sitting and watching our table by the register, while they laughed. I asked for three waters and made the sign of tap water and they brought three bottles of regular water, which were 3 euros each. I'm sure they will find a nice convenient explanation for all of these things. That's what liars do. It's a place that they make clear you are an outsider and definitely not welcome there if you are not...

I know very well how is the German hospitality, I go to Germany often, and i love sitting in this places have a few beers and something to eat, but in this place I have found only bad education, nothing more, this guy working behind the bar start talking to me in german , on my request to speak in english said something loufing about me to other clients that were there, even they were quite imbarassed and looked at him in a strange way, only person kind in the place was the young waitresse, wich apologized about the guy, sorry but I travel a lot and this is probably the worste place I have found so far, shame because koln is a beautiful city with beautiful people and places, I wouldn't go back here not...

Gertrudenhof was a hidden gem on our family holiday with our 3 year old. It looks a bit daunting from the outside, as it's a traditional German pub and when we arrived the local football team was being shown on their TVs to a number of fans in the bar but the waitresses were so welcoming and showed us to a spacious table. They were so patient with us whilst we ordered, as the menus were in German and we were using Google translate to read them. The waitress spoke perfect English and helped to explain the menu. The Schnitzel meals were delicious and the beer was great too. Our son had fun and the kind waitress offered him a biscuit and lollipop at the end. We highly...