Hempels Burger Erlangen — Restaurant in Erlangen

On Thursday, January 18th I went with my sister and my husband to dinner at Hempels Burger Erlangen. I had been there twice before and the service was very well, but that day it wasn’t the case. My sister has lived in Berlin for 13 years and she was visiting Erlangen for that week. In the afternoon, she called to the restaurant to ask until what time the kitchen was open. The person at the telephone replied that until 11pm. We meet at the restaurant at 9:50pm, but when we were entering, the waitress (young, blonde hair, medium height) tells me in English that the kitchen closes at 10pm. I told her that we had called in the afternoon and that we knew that the kitchen closed at 11pm. She tells me very rude that “I don't know who you talked to, but the kitchen closes in 10 minutes more”. Then, my sister –who speaks German very well– asked her about the same situation and the waitress answered everything in English. My sister asked other questions again in German, but the waitress kept answering in English in a very hostile and rude way.

Regardless, if the kitchen was soon to close, it seems to me this situation was a huge lack of respect for us as Chileans, but above all for my sister, a Chilean woman who has lived in Germany for 13 years and who has integrated very well with his family in Berlin. Do we need to speak perfect German to understand each other? I have been in German classes for five months and I do my best daily to be able to communicate with people in the correct language. However, my sister who has been around for much longer and she has studied German and she works as a very good health professional, didn't deserve for any reason that kind of ill treatment from the waitress. This lack of kindness is a clear example of discrimination that cannot be allowed under any circumstances. I still believe that we must move towards a global society with respect, love and above all kindness. There are many of us migrants who are good people. It was all very unfortunate situation, and I really hope it doesn't happen to anyone else. After all this, I am not pretty sure if I come...

I was sometimes in the Hempels in Erlangen and the burger was always tasty and the employees were polite. Today when I arrived I was treated by the employees inside the bar in a such disgusting way without even knowing why. I said "Hello, I made an order online" and the older guy said in a very agressive way "THE NAME?" almost shouting. I said my name, he went to check, and came back with his colleague arguing very nervously "you ordered just 10 minutes ago!!!", like I was expecting to get my dinner immediately. I asked what was going on, because I wasnt complaining, I just arrived and said that I ordered online, thats all, and that I never expected that it would be ready. The young employee went away and the older guy kept arguing (about what?). I was very confused.

I asked if i could cancel my order because of that treatment, and he said even more nervous "you can, but I cant give you a confirmation of your cancellation, and you will get your money one week later because the person responsible for that is on vacation".

I decided to stay and wait for my order, before cancelling the order with the risk of loosing my money.

When it was ready the same employee brought the burgers to me and in a veeery sarcastic way he said: "here Sir, your dinner is ready 5 minutes earlier than agreed. Enjoy it and have a very pleasant evening". I could see his sarcastic laugh behind the mask. I didnt reply, i just left with the dinner. Not worth it.

Very said this experience, as I used to like the place. But thats just unacceptable that the customer is treated in this way without doing anything wrong, just for arriving and giving the information "I am here, I made an online order".

They lost two customers (my girlfriend and myself) and will loose some more because I will tell all my friends about...

Wir hatten uns an diesem Abend entschieden ein Burger-Lokal aufzusuchen, unsere Wahl fiel auf Hempels Burger aufgrund der guten Bewertungen. Auch kann man bei der Namensgebung erwarten, dass die Burger hier eine Spezialität sind. Weit gefehlt, entweder war der Koch an dem Tag krank oder es lag am Vollmond, wir waren jedenfalls mehr als enttäuscht. Ihr bekommt euren Platz zugewiesen, das Lokal ist modern eingerichtet. Die Speisekarte wurde uns kurze Zeit später übergeben mit einer Empfehlung des Tages. Dann hieß es erst einmal warten. Im Lokal waren 4 Beschäftigte zu sehen und das Lokal war nicht voll. Aber wir warteten 15 Minuten bis unsere Bestellung aufgenommen wurde. Dann hieß es weitere 15 Minuten warten, bus die Getränke kamen. Positiv hervorzuheben, das Bier ist von einer kleinen Brauerei aus der Umgebung (laut meinem Mann nicht das dollste, aber das ist Geschmackssache). Ich habe eine Apfelsaftschorle genommen, die eher als Wasser mit einem Schuss Apfelsaft bezeichnet werden darf (bei einem Mischverhältnis 90 Prozent Wasser und 10 Prozent Apfelsaft kein Wunder - ich sah die Zusammensetzung direkt hinter der Theke). Die Auswahl der Burger eher minimal, was prinzipiell nicht negativ ist wenn sie denn schmecken. Ich hatte den normalen Hamburger und mein Mann den BBQ Burger. Die Brötchen waren prinzipiell erst einmal gut, aber kalt. Das Fleisch war nur noch lauwarm, ich darf behaupten das der Hamburger nicht frisch zubereitet wurde, sondern das Fleisch unter einer Wärmelampe auf seine Zubereitung wartete. Minimale Sauce, der Hamburger hat nach nichts geschmeckt. Mein Mann meinte, beim BBQ Burger war der einzige Geschmack durch den Speck vorhanden, seine Begeisterung hielt sich in Grenzen. Preislich liegen die Burger im üblichen Rahmen eines Burger Lokal. Da ich in diesem Jahr in einem anderen Burger Lokal kn Erlangen essen war, kann ich perfekt den Vergleich nehmen. Die Bedienung war freundlich. Zusammengefasst: Minimale Leistung für maximalen Gewinn. Absolut nicht...