We had a pleasant stay at the hotel in Freiburg, which is a lovely town.||The hotel is perfectly located in the heart of the old town. Its an old building with a lot of authentic charm but it was quite tricky to find the main reception entrance as it is down an alley and in another street at the back from the stated location (which is actually the restaurant rather than the hotel).||Be aware that it is in a cobbled pedestrianised area so not so good if you are not mobile on foot or have a car. Also it is right on the Munsterplatz so be ready for the daily market outside in the square and you'll have church bells chiming on the hour and for services.||The room was well equipped and a very comfortable bed, enabling a good sleep. If you book direct as we did you can select your precise room which is good, especially given that they vary a lot, it being an old building.||Housekeeping was done on a request what you want basis - they'll service your room or not as you prefer and the staff were happy to check in with you about what you needed.||The only downside in the room was that it was not airconditioned (it being an old building) and ventilation was an issue as it was quite warm. If there is hot weather then the room could easily become quite stifling. We slept with a fan on and the window open and it was ok - only then we had the bells from the minster :)||The hotel doesn't have a lounge or bar in the main building. But it has an excellent restaurant in a separate building around the corner on the square. And there are plenty of other bars and restaurants nearby.||We had a great stay.||One final point, we didn't see many staff - there was someone on reception during the day but not 24 hours. There is an access code system so when we arrived in the evening we had received a code to get into the building and our room keys were waiting for us to get into our room.||It all worked fine so was no problem but was a...
Read moreWe had a pleasant stay at the hotel in Freiburg, which is a lovely town.||The hotel is perfectly located in the heart of the old town. Its an old building with a lot of authentic charm but it was quite tricky to find the main reception entrance as it is down an alley and in another street at the back from the stated location (which is actually the restaurant rather than the hotel).||Be aware that it is in a cobbled pedestrianised area so not so good if you are not mobile on foot or have a car. Also it is right on the Munsterplatz so be ready for the daily market outside in the square and you'll have church bells chiming on the hour and for services.||The room was well equipped and a very comfortable bed, enabling a good sleep. If you book direct as we did you can select your precise room which is good, especially given that they vary a lot, it being an old building.||Housekeeping was done on a request what you want basis - they'll service your room or not as you prefer and the staff were happy to check in with you about what you needed.||The only downside in the room was that it was not airconditioned (it being an old building) and ventilation was an issue as it was quite warm. If there is hot weather then the room could easily become quite stifling. We slept with a fan on and the window open and it was ok - only then we had the bells from the minster :)||The hotel doesn't have a lounge or bar in the main building. But it has an excellent restaurant in a separate building around the corner on the square. And there are plenty of other bars and restaurants nearby.||We had a great stay.||One final point, we didn't see many staff - there was someone on reception during the day but not 24 hours. There is an access code system so when we arrived in the evening we had received a code to get into the building and our room keys were waiting for us to get into our room.||It all worked fine so was no problem but was a...
Read moreSo… I have given a 1 star as the treatment was awful but the food was tasty. I ordered close to the kitchen closing and ordered traditionally. Jerome mushroom bruschetta and a pork loin Spätzle. I am on my own and was looking forward to food, the first course was lovely and then the second course arrived and was incorrect (see picture). I informed them of the error and then was told that the kitchen was closed and basically that was that. I mean I get that there might not be anything that can be done (regarding the pasta) but they could add the pork to the dish. After a lot of back and forth the dish came back out with pork on it and after starting to eat I found a hair in the dish. Not the end of the world for me but to be told when I returned it that it wasn’t a hair (see top of the plate on the third picture) and it was growth from one of the mushrooms as they are from the forest nearby was patronising to say the least. After all of this they charged full price… safe...
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