Domino's Pizza Hamburg Hafencity — Restaurant in Hamburg

I am in love with this place! Is the best pizza around!! And the people that works here are amazing!! We had several bad experiences in France with zero patience with customers but here they are beyond everything. We were received 2 days in a row with this amazing guy, he was super patient with us and our accent, he was offering and explaining stuff, and he was giving exactly what we ordered. Perfect!! We even showed a foto of a pizza that we ate months ago and he was recognizing the ingredients for us to order the same. The pizza are amazing, super high quality ingredients, well done, and everything is fresh. There are bathrooms 🚻 There are vegetarian options as well. The environment is really nice and confortable, you have outside and inside chairs. You have to ask if you need something because the menu is not updated. For example if you want borders with cheese you have to say it even if in the menu there is not that option, he explained that we order like" cheesy meat lover" and they know that is with...

Never again. Waiting over 90 minutes for an order when the app said it was delivered after 30 minutes. We could have ordered much better pizzas on Wolt for nearly the same price with a reliable 30-40 delivery. They do not inform customers that the order will be late. No communication. This happened last time too. I phoned them and he said it was on the way and would arrive in 10-15 mins, but it took nearly 30 more mins and arrived warm - meaning it definitely hadn’t left the restaurant when he said it had.

I will never order from here again. People order Domino’s because it’s usually quick, not because it’s good.

They also don’t include the order number anywhere. Not in the bank transaction, there is no order history in the app, they no longer send an order confirmation email, and the receipt truncates the order number down to 4 characters. So you have no reference point when complaining on the...

The establishment is located in a cozy courtyard. The place is very cozy, beautiful and clean. We ordered a pizza (it was delicious, but the largest pizza size there is 32 cm), so two people were not full. So we ordered more pasta, which was served to us barely warm. I asked for it to be heated. A huge disadvantage: no one speaks English, if you are a tourist, you have to translate the entire menu and show everything in sign language. The staff did not know a single English word. And one more disadvantage: there is no Wi-Fi, and the usual mobile network is barely available. So you can imagine how long it took us to...