Eier Carl — Restaurant in Hamburg

Summary: Disgraceful customer service.

We were visiting Hamburg the first time and wanted to eat local in a typical German establishment. I have been a waitress for 7 years during university, and would have never imagined someone would not being fired for the absolutely disgustingly rude customer service we experienced at EierCarl.

A younger man with blonde hair, and a brunette woman (around mid 40) who obviously lack in any common manners were extremely rude to me and my peers. The man called us "stupid" multiple times when we asked about the meaning of "Alsterwasser", obviously entertained by himself by his shocking behaviour. He also refused to bring a small glass of tap water, additionally to the juice which my friend ordered. Considering that we were planning to order soft & alcoholic drinks, and food, we were quite surprised that a glass of tap water would be such a problem. Either way, it is no excuse for being irritable and rude to paying customers.

The woman who brought us our drinks was snapping at us when we had questions about the menu. Facing such rude behaviours in a service industry, we were completely put off the place, finished our...

Stay clear of this establishment. You would normally expect of a bar/restaurant to provide a pleasant service to paying customers. Sadly for Eier Carl, you wont get it. So do them a favour and pass them by and go find one of the many other options available steps away.

1. One of the servers was not willing to provide a glass of tap water after our entire group had ordered drinks and ensued to argue that he wanted to charge for the tap-water?
2. Not being a German speaker myself, i decided to go for the Alsterwasser, as pointed out in "their" English menu that this was their version of a "Radler" Upon delivery of the drinks from possibly the female owner or boss? I declared "Radler" to her which seemed to confuse her and for unknown reasons trigger aggression. One of our party who spoke German was able to decipher that Radler are for dogs and to go drink it outside. Bizzare, we took our money elsewhere for drinks/food. I suggest anybody reading...

We stopped by foe hot drinks on a cold day and I went straight to use the restroom while my husband waited for me and then to be seated. The woman working there yelled so loudly at him that everyone started looking at us. He explained to her that we are customers. She was rude, yelled at me, didn't listen to any explanations and we left. All because she thought we used her restroom without being a customer. After we had left, I decided to come back to talk to her. She started yelling as soon as I walked in, didn't listen to a word I was saying. I've never been mistreated like this in my life....