JACK Glockenbach — Restaurant in Munich

Very disappointed. This restaurant charges a lot for Vietnamese pho, but the taste was far from good. I’ve had pho in Vietnam and in several cities across Europe, and I have to say the pho here was disastrous.

I’ve never had such an expensive bowl of pho anywhere in the world — €22 for one bowl! In Paris, it’s usually around €12–15, and in London about £14. €22, and it wasn’t even good. The broth lacked freshness and was clearly flavored with MSG and chicken bouillon rather than being traditionally simmered. The rice noodles had no elasticity, the texture was poor, and the portion of beef was pitiful — lacking any real flavor.

Honestly, this was the worst pho I’ve ever had in my life.

We don’t speak German, but we clearly communicated that there were three of us, and we wanted three bowls of pho and one mango sticky rice. In the end, only two bowls of pho and the dessert were served. When we asked about it, the waiter argued that we had only ordered two. I’m not a native English speaker, but I am certain I didn’t mix up “two” and “three.” We even used hand gestures to show “three bowls of pho” while ordering.

His innocent-looking denial made me really angry. It was clearly his mistake, yet he didn’t show the slightest bit of apology. In the end, we were in a rush, so the three of us shared the two not-so-tasty bowls of pho and left.

In my opinion, for customers who don’t speak German or Vietnamese, and for those who care about food quality, I do not recommend...

I had an extremely disappointing experience at this restaurant. The service was shockingly unprofessional and rude, creating a very unwelcoming atmosphere, and the food was below mediocre. The staff made no effort to accommodate reasonable requests, such as providing a simple glass of water or finding space for winter jackets. Instead of offering solutions, they made some impolite remarks that made the situation even more uncomfortable. The calamari was served uncleaned and undercooked, and the broth for the pho soup tasted like it came from a generic stock cube rather than being freshly prepared. The meat was very chewy and lacked flavor, further diminishing the dining experience. Despite a simple order, the food took far too long to arrive, and there was no communication or apology for the delay. Overall, this restaurant failed on all fronts for me personally — service, food quality, and atmosphere. I can't recommend...

Update: This restaurant reported my review as defamation and got it deleted by Google. It's disappointing that instead of accepting criticism, they are pressuring me into deleting my honest review.

Original review: I can't understand why this restaurant is highly rated. We had a very disappointing dinner experience here. The food is way overpriced for the quality, the shrimps and calamari dish that I ordered was so overcooked that the calamari was too rubbery and chewy. That's absolutely unacceptable for a restaurant that charges higher than the average restaurant in Munich. We weren't given a receipt and according to the menu we should have been charged around 75 Eur but they charged us 100 Eur. The desserts were the only highlight of the day, although I've had better desserts at other Vietnamese restaurants in Germany for...