L'Osteria München am Gasteig

My husband and I had a bad experience at this restaurant; L'Osteria München Am Gasteig on a nice Friday evening on 5th of July during our visit to Munich.

We called ahead for a reservation but was told that there is no need for a group of 2 for 6:30pm. We arrived around 6:40pm and was able to get a table, however we were told that we had to leave by 8:00pm because of another reservation.

When we took seats however the waiter persistently recommended a nice and expensive bottle of wine the restaurant had bought from Italy; which we did not want, but he kept recommending in spite of our wishes... it was a bit uncomfortable to start with.

We ordered an appetizer, a house wine, sparkling water, and Spaghetti Carbonara and Risotto Fungi for the main dishes. We looked forward to the food because the restaurant has nice reviews. More than 30 minutes after we finished the appetizer, the waiter came back to ask what we ordered as the main dish other than the Carbonara... and we waited for another 30 minutes...

By 7:55pm, the main dishes had not arrived and we had the table until 8:00pm!

Other customers around us had already finished their meals and a new set of customers were coming in. We told our waiter to cancel our orders. But he tried to make excuses... Incredible! We were surprised at his attitude. He forgot our orders but we had to explain the situation... to get our orders canceled!

We simply went to the restaurant to enjoy the food and service. Instead, our night was ruined.

The food might be good but we never had it... but from service perspective, I certainly would not recommend this restaurant; L'Osteria München Am Gasteig.

If you are a manager or the owner of the restaurant, please consider some basic service/hospitality education and how to handle situations like the one my husband and I had. People some times forget things, and we understand that; and we respect waiters/waitresses as a professional job because we have been done it as well!