Ledu Happy Dumplings

My partner and I had a horrible experience here. We waited for almost an hour for our food only to find out it had been put in a delivery bag and had been sitting on the counter for 20 mins. The staff then decided it would be okay to just put the 20 min old dumplings on a plate and serve them to us. After complaining that we didn’t want cold soggy dumplings the waitress got a bit annoyed at us and tried to tell us they were fresh and that new ones would take 11 minutes. However I could not fully understand her because of the language barrier and accent so I said multiple times I don’t understand which ended up in her raising her voice at us. In the end we ended up with a new batch of dumplings but there was hardly an apology and both the kitchen staff and waitress were both rude and not very apologetic or understanding when we didn’t want to eat for 20 min old dumping that had been sitting in a box. I work in hospitality and I don’t understand how in an empty restaurant (only 1 other customer) you can be completely oblivious to your customers who have been sitting there for a long time and have not eaten. The waitress was also eating loudly in the corner of the store loudly while we were waiting for our food which we thought was also quite unprofessional. After all that experience we were not offered any sort of compensation or discount or any sort of way of making it up to us which was disappointing and made it very clear they didn’t really care. The actual dumping however we’re okay, not the best I’ve had but still okay. The other person in the restaurant did say this was unusual for them and that he’d never seen this specific waitress before so hopefully this was only a one off for them