This is really some problem with service here. I was 2 time per last week ,wait for consultant Charlotte tilbury more than one hour. First time she doesn’t show up at all ,after 20min of waiting I asked another stuff if it’s possible someone gave me a product which I need ,they told me that they’ll ask right person ,and then disappeared and now body come back. Second time I was in a few day and those time it was a consultant at work place ,but she had a coustomer ,so I just wait till she finished because I don’t want interrupt worker and another customer, but then she finished and ignore me next to cosmetic stand and leave. And I’m really totally not recommended this place if you want buy something here. Because it’s many other shop with cosmetic with high price which give you good service...
Read moreThis is the perfect place to go, if you are looking for quality products and the best services. The Douglas consultants in this particular shop are quite amazing and they try their best to give you the most pleasant experience. They know about the products, they are trained to give you an advice and they are not that annoying type - can I help you? can I help you? CAN I?- Not! They give you your free space, but are more than helpful when needed. Also, the manager is more than nice and she finds a solution for every problem you may encounter. If you arrive here, try also the Jo Malone stand. Is quite an experience and you will surely fall in love with the consultants...
Read moreThere was lady who can speak Turkish, who was customer support in Dior she did not help me , I wanted to buy lip oil and hand cream from Dior. I waited 10 min, during this time she just take care of one specific customer even though I told her that I want to buy some products she did not give what I wanted to buy. That was very rude and arrogant. They should learn how to treat. customers.. However customer support lady in Chanel was really helpful and kind. I bought 2 parfumes and one lip oil and they did not give any tester, salesman in the cash register was...
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