Fournos Veneti — Restaurant in Athens

We choose this spot just to take a quick lunch before a meeting .This place has a service so we waiting our turn a polite lady came with 2 glasses of water make the table for 2 and told us she will come in a minute to take the order..When she came we ask the menu but she said we have to go inside choose what we want come back to table and then she will come again for the order.Even we surprised -what is the point to have a service if you have to go inside and make a round and choose-we did as she told us to do ,so we can have that quick lunch (we spend 15 minutes as far).When she came back we ask her to bring 2 salads and make our finger cross to eat at last😂..But Noooop !!She came again to tell us that one of chosen salad had already finished😂😂😂😂 because 2 mnuites ago somebody else took eat instantly...30 minutes after not only we don'd have a quick lunch but we have to go back to the meeting hungrily. That is a gold metall in business failure..Have a service act like...

The food and drinks are tasty, but there is a complete lack of management in here. You are waiting on the que 30 min, because the guys at the till, have no idea who in next and they don’t care at all about customer satisfaction. There is also lack of communication between employees. I paid for a drink and after waiting 15 min for the drink, I was served with another drink. The girls did not even apologise for serving me with another drink, but she looked rather irritated by me for telling her that this is not what I ordered. After that I had to wait another 10 minutes for them to get me the right drink. I will never come back here again! Completely waste of time! I couldn’t imagine a shop to treat their customers...

Terrible customer service, avoid at all costs! There are better places in Athens where you can enjoy a freshly baked snack and a coffee. Experience today at the Venetis branch opposite Megan Mousikis, near #HiltonAthens: first time in Athens after all this time, given the pandemic and so on, I bought a lovely fyllo cheese pie and went to sit at the tables outside. But no sir, you cannot, said the extremely rude and sultry waiter; this is for customers who order through me...! Given it was empty and the whole world, never mind Greece, is recovering after the pandemic, I found it unacceptable, unnecessary and left me with a bad taste (sic)...! There are better and friendlier places throughout...