Naoussa — Restaurant in Municipality of Thira

Chaotic, terrible service, discriminatory seating, hit or miss on the food. Good view, good atmosphere, and good prices were the only redeeming qualities.

We made a reservation online weeks ago, but when we called to confirm the reservation time, we were told they don’t take reservations (???), but the wait was “always less than 15 minutes”. We got there and waited 40 minutes or so for a table. There was no organization for those waiting - no list or anything; there was a line, but multiple parties walked right past it to the tables and were seated before us. I can’t blame the customers as it was very confusing, there was no host stand and no one directing those arriving.

We finally were seated at a great table up against the wall facing the water. We told them beforehand we were a party of 2, only for the same person that seated us to come back and say “no this table is for 4”, making us get up and wait another 20 minutes. We were confused but politely got up without making an issue of it.

Shortly after, another couple that had just arrived - they spoke Greek, we do not - was given the same size table (“for 4”) facing the water and we were finally seated towards the back. This was a bit frustrating but we stayed positive, wanting to enjoy our time.

We were between two tables with couples seated the same time as us. They had water and wine before we were even given a menu, and their food was out before we even had water. We waited at least 25 minutes for water, watching the couples next to us enjoy their wine and dinner.

I ordered filet with peppercorn sauce, but the server told me they didn’t have it and insisted I get the T-bone steak. I felt rushed and didn’t want to wait another 20 minutes to order so I agreed, asking for it to be cooked medium.

The t-bone was VERY well done and dry - a hint of pink against the bone. I ate what I could but most of it was inedible. My wife liked the lemon chicken and I wished I had also ordered a traditional Greek dish.

We asked for the check, but another 20 minutes went by without anyone coming back - at this point there were new couples seated next to us already eating. I went up to the bar and asked if we could get the check, which finally arrived after another 10 minutes.

You pay downstairs and a lovely older gentleman (owner?) was the cashier. He was very friendly and asked how everything was; I didn’t have the heart to complain, and the bill was only ~50€.

If they had even a hint of organization to the seating and serving, I probably wouldn’t have felt the need to leave...

We decided this restaurant looked like a nice authentic Greek experience. I hope our experience was not an authentic Greek experience. We saw a table was available, with a view and sat down. A man came up, did not greet us, but said we could not sit there as it was a table for 4. Fair enough, and we sat at a table for 2. A few minutes later, another couple went and sat down at the 4 person table with a good view. And I waited for them to shown to a 2 person table, but no one did, despite 2 other tables being available.

We looked through the menu, which was oily and grimy. I went to look for hand sanitiser as our table had none, but the other tables did.

As the owner walked past I noticed he had had cough and was using a menu to to cough into, as he went around taking orders from patrons. This was disgusting as the menu would then be handed to a patron.

The owner came to take out order. At this stage we had still not been greeted by anyone. It was also noticeable that none of the employees were smiling or passing on any illusion that this was a pleasant place to be. Instead, it was clear that this was a tedious chore.

We asked for 2 more minutes. The owner seemed taken aback. And walked away. He proceeded to take orders etc and ignore us. At no time did he ask whether we were ready to order again. We had to go to him and tell him that we were ready to order. And guess what he said? I will be 2 minutes.'

He then proceeded to seat 3 more tables, take 4 table orders, from people rhat arrived after we had said we would like to order.

In this time, no one had delivered any water to our table or made any enquiries.

Time to leave. Disappointing that patrons are treated like this. If you are not enjoying your restaurant, amd you do not enjoy interacting with your guests, then get another job.

However, I always say some things are meant to be. We found a genuine lovely restaurant. Great atmosphere, the lady who was taking orders was amazing and made a point of making a personal connection with all her customers at some level. Discussed menu selections etc and was a wonderful host. Great little restaurant in Fira in one of the white washed cobbles lanes in the shopping area. We have fish gopa, fish was fresh and tasted delicious and he best eggplant...

I wish I could give 0 star. The only thing that ruined my trip to Santorini. My experience is TERRIBLE. I do not recommend this resto at all!

There are a few reasons to this:

1. Reservation: We have made a reservation for a table with sunset view A FEW WEEKS AHEAD, and the chef emailed me confirming my reservation request. However, when I arrived, it was full house already (no tables are reserved) and smashed plates (super messy and noisy). The manager didn’t even listen to me because she was too busy serving the people, and leave us waiting like we were walk-ins.

2. Waiting: We get that they have a lot of customers, so we waited patiently (even though we already have a reservation). As we saw people keep coming in and asked the manager how long the waiting time is, the manager kept saying “I don’t know, but won’t be long, pls stay.” We arrived earlier than our reservation time, but still the manager kept us waiting from 7:30-8:30 to get a seat.

3. Unfair Service: We were there for a sunset view, but they arranged the only seat that had absolutely no view but big wind to us. We asked for a switch of seats, they did not allow us, and said that they will change us to a better seats when the people left. The sun set already, all was left was big wind. (The kind of wind that u get in Brighton) We waited a long time for the switch, no reply at all.

They initiated a switch of table to the table next to us, but never switched our seats. We couldn’t take it, but we have ordered food already. We only got a switch of seat when my family kinda threw a tantrum at the manager. (otherwise they will just leave us sitting in the wind)

4)Food: Food is served late, super late. I asked the manager about it. She kept saying, “Food need to be cooked. One Minute.” (as if I don’t know) The food was not here until we kept asking them.

Overall, i do not recommend this restaurant and will not come here again if i visit...