Make sure to ask for a receipt if you pay with quetzales. I was wrongly accused of stealing my meal because they couldn't remember me and I didn’t receive a receipt when I ordered at the front and paid before getting my meal.
As for the food, it was decent, but the tacos weren’t the best—keep in mind that Guatemalans aren’t known for their tacos, haha. It’s fine if you’re just hungry,but the meat isn't the best quality. They also stir-fry it with onions and bell peppers. Nothing like a mexican taco.
I had a horrible experience with the staff, who accused me of not paying even though I paid in cash right in front of them. One woman took my order and money on the iPad and another handed me my change. I placed my order at the front, paid for my food, and then sat down while my meal was brought to my table. I stayed there for about an hour. When I left, one of the women chased after me and claimed I hadn’t paid. I initially insisted that I did pay and kept walking. I returned to clarify things, but the woman who took my order and the one who gave me my change both claimed they had never seen me and said I hadn’t paid. That’s outrageous! I don’t steal, and I certainly didn't spend thousands of dollars to visit this country to steal a meal that cost Q25 which is about $3 in the U.S. I have traveled extensively throughout Guatemala, from Tikal to Antigua to the southern beaches of Sipacate, and I have never experienced such treatment or been accused of theft.
I asked them to review the cameras, but I was told they didn’t have any. I even requested that they call the police about the alleged theft, but they refused. They should consider installing cameras to investigate such incidents. I will never come here again! I placed my order after 3 PM and before 3:09 PM, as shown by the timestamps on the photos I took. If they were wise, they’d review transactions. So, be careful and don’t hangout too long, or you might be accused...
Read moreNo recomiendo la comida. Pedimos nachos con guacomole, una torta y unos tacos al pastor. Esperamos, literal, 35 minutos para que me dieran nachos de bolsa con una cucharada de guacomole y una lechuga qué ni estaba limpia. (hay que recordar que cualquier decoración en el plato debe ser parte de ello, comestible vamos.) Luego de los casi 40 minutos esperando nos llegaron la torta qué no tenía sabor, ni carne. Y los tacos al pastor que sabían mucho más a piña qué a carne. La atención en realidad fue muy buena, los chicos que trabajan ahí parecían muy amables y fueron atentos con nosotros, sin embargo se nota la tensión que parece haber con el cocinero, que me arriesgaría a decir, ser el jefe también. No recuerdo cuanto pagamos, pero dimos 100 Q y había vuelto de una cuantas monedas. El cocinero en vez de estar atento, al ser también quien se encarga de la caja, estaba charlando con X persona. Los pobres dependientes no sabían como interrumpirles, y que nos puedan dar el vuelto de manera rápida, de hecho buscaron otra opción ya que el jefe no estaba disponible. Me parece absurdo que no puedan coger un par de monedas. Y más absurdo tener que asistir a esa clase de escena en la que evidentemente el chef se siente superior que hasta miedo tienen de interrumpirlo para pedir algo por lo cual el debería de estar atento. Ah! Y también vimos como dividan las porciones de carne en bolsitas de plástico. Si esa carne es para 3 tacos, mi amor!! No te alcanza ni para uno. Esas bolsitas no creo que llegarán a pesar los 30 gr incluso. Eso sumado a la espera de la comida, que no valió la pena, no recomiendo este lugar. ( si el problema es que los recursos están caros, entonces cobrame más, pero no me pongas 20gr de carne en 50 de...
Read moreThis is the exact local family run spot you’re looking for. I love mexican food, and these are some of the best tacos and gringas I’ve had across Latin America. Ordered the Tacombinado, Gringas mixta and some nachos with cheese, salsa and guacamole to start with. Each and every one was delicious. Lots of different salsas and condiments to choose from too. If we were staying longer in Guatemala, this would be our regular lunch/dinner spot -...
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