Hotel Posada Gutierrez — Hotel in Panajachel

BEWARE! Sadly, my student left his iPad here and the hotel lied and said they didn’t have it. If they had done the right thing and returned it, I would have given 5 stars and recommended all my American friends to stay here. Amazing location and sweetest dog. Really heartbroken as my student has very long journeys and his mom worked hard (multiple jobs and years) to afford that iPad. Do better and think of your own children. If you make it right I will delete...

This hotel gave away my room! Check-in is from 3pm - 6pm and we messaged that I would be arriving at 7pm -ish traffic depending. The hotel said this was fine and they would keep my reservation active. I arrive at 8pm and they have given away my room! They told me to find another hotel - which I couldn't they were all booked out. This was highly stressful, walking the streets with all my bags in the dark as a solo female traveller. I had a booking and they...

This hotel gave away my room! Their check-in is from 3-6pm and we exchanged messages explaining that I would be there after 7pm, traffic depending. They said that was fine and would keep my reservation active. I arrive at 8pm and they have given away my room. They didn't care and told me to find another hotel - all of which were booked out. I did not appreciate walking in the dark with all my bags as a solo...