The Pizza Bakery - JP Nagar — Restaurant in Bengaluru

Dear PoPo Ventures / The Pizza Bakery Sr Management Team (J P Nagar Outlet)

I’m writing to bring to your attention a deeply disappointing and humiliating experience I had today (19th July) at your JP Nagar outlet at around 8:15 PM IST.

Due to heavy rain and a 30-minute waiting period at the outlet, I placed a takeaway order and decided to briefly stand with my partner in a vacant side corner of the outlet while having some local mirchi fries (as we were hungry). We ensured we weren't occupying any seated space or disturbing anyone nearby. It was outside corner space.

Suddenly, a staff member named “Shang” (not sure if that was his real name) approached us in a rude, insulting, and demeaning manner. Despite multiple polite requests from my side to speak respectfully, he continued to insult, embarrass and misbehave, showing complete disregard for basic customer decency, and even going so far as to insist that I cancel my order and take a refund.

I explained the situation clearly:

We had placed a valid takeaway order. (PFA)

It was raining heavily. (Check weather report)

There was no seating available. (30 minutes of waiting)

Still, the staff’s conduct was nothing short of humiliating. He lacked the most basic courtesy and appeared to take pride in embarrassing us in front of others, despite my repeated pleas to handle the matter civilly.

I expect your sr management to answer below,

Is this truly the standard of hospitality and customer treatment you endorse under your brand name?

Does PoPo Ventures support front-line staff who lack basic humanity, empathy, decorum, and training in how to treat paying customers?

Do your policies allow humiliating and dismissing guests who are simply trying to take shelter during rain after placing an order?

Do you believe a staff member who shows no regret, no apology, and insists on cancelling an order to assert power should represent your brand?

This isn’t just poor service. It reflects a failure in basic human behavior and behavioural training and it needs your attention.

I’m sharing this not just to complain, but to urge your management team (including Mr. Nikhil Gupta and Abhijit Gupta) to review:

How your JP Nagar staff are trained

How such...

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The menu offers a delightful array of pizza creations, from classic Margheritas to innovative combinations that will tantalize your taste buds. What sets Pizza Bakery apart is their commitment to using only the freshest, high-quality ingredients. Each bite is a burst of flavor, and you can taste the difference that attention to detail makes.

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