Winni Cakes & More — Restaurant in Bengaluru

I ordered a butterscotch cake through the Winni app for a birthday celebration. However, the quality of the cake was below par. The cake received was wet, crumbly, and literally felt like eating bread in the middle part. It seemed like it was made at the last moment, as it was not properly set.

The delivery was also not as expected. I booked the cake at 3:30 PM, and it was delivered at 8:40 PM, with the claim that it was delivered as per express delivery timing.

I raised a concern about the delivery and quality of the cake via the customer care option in the Winni app. They stated that 70% of the cake should be available for inspection the next day to initiate a refund; otherwise, only feedback would be passed on to the respective teams.

All this happened at 9:30 PM after we opened and saw the quality of the cake. Since, it was late we had to proceed with whatever we had.

Unfortunately, there is no significant action taken even after providing feedback about receiving a bad product and service.

I am not happy with the overall experience and would advise everyone to plan better when ordering cakes through the Winni app.

Edit : Ordered via winni app and not sure which outlet prepared the cake, the whatsApp customer care number shows...

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