Domino's Pizza | Saifabad, Hyderabad — Restaurant in Hyderabad

Extremely disappointed with this Domino’s outlet and the overall experience. I placed an order through Swiggy around 1:13 AM, and even after waiting a long time, the app kept showing “2 minutes to prepare” with no progress at all.

I was genuinely hungry and waited patiently, but there was no response from Swiggy support. When I tried reaching out to Domino’s directly, their system claimed that “no order exists” for the order number I provided.

What’s even more frustrating is that my payment was successfully processed, but neither the order got delivered nor was any refund initiated and it's been 12 hours. My money is still stuck with them and no one has taken responsibility—neither Domino’s nor Swiggy. Swiggy promised that I will get a call from Domino's and I still didn't get.

This is completely unacceptable and shows a lack of basic customer service. Would strongly advise avoiding late-night orders from...

Ordered via Swiggy. Expected delivery time on the app was 30 minutes (when they charged me for the order), 40 minutes according to the Domino's employee who called me after placing the order, it's been 1 hour and 20 minutes and no pizza yet. I think the only reason I order from Domino's these days is due to some kind of a hangover from the days twenty three years ago when they first started in India and had something of a reputation for delivering within 30 minutes.

Edit: Pizza arrived after 1 hour 30 minutes. I was assured on the phone by them that the delivery person would offer half of my money back for their terrible service. And on delivery, I'm told it would be sent to my "Domino's wallet", so that I can get into a vicious circle with this terrible service. I'd rather have my money back to spend on something that...

Terrible service and nuisance while refunding money...after the amount is paid then they call back saying not available.

Please do not order from this place...extremely irresponsible staff.

Zero rating for this place.

Every hour am getting a call and none of the executives have any clue about the procedure. One executive called me and asked me to speak to swiggy customer care service for the problem which is suppose to be done by them.. Please do not order with card because if there is any confusion with the order the money will not be credited back.

They keep calling but they do not give any solution..they make sure the money goes to dominos wallet even if you order through swiggy.Plesse do not order from this place ..The staff has no idea about anything and they only...