Domino's Pizza | Pulimoodu, Thiruvananthapuram — Restaurant in Kerala

I recently visited Domino's Pizza along with my friend and indulged in their delectable pies. The pizza itself boasted an excellent taste and left me thoroughly satisfied with its flavors. However, the overall experience was dampened by the staff's lackluster performance, particularly one lady at the reception. She seemed disinterested in attending to customers and lacked awareness of their needs. Despite the combo being listed on the menu, she insisted it was only available for online orders, even though I had ordered it from another Domino's outlet previously. What further exacerbated the situation was the prolonged wait of 15 minutes just to address our query, during which she failed to even acknowledge our presence at the reception area. While Domino's Pizza delivers on taste, improvements in customer service, especially in the demeanor and attentiveness of the staff, are imperative to enhance the overall dining experience. Later, I decided to give Domino's another chance and ordered online while hanging out with my friends. The online ordering process was smooth and convenient, and the pizza arrived promptly, hot and fresh, just as expected. This positive online experience highlighted the stark contrast between the efficiency of the digital platform and the shortcomings encountered in the in-person interaction with the staff at the restaurant. It's evident that Domino's excels in certain aspects of customer service, but there remains significant room for improvement in the on-site...

The one and only Domino's Pizza Outlet in the heart of the City but unfortunately not the best one to go to. The store is on the First Floor of Swastik Center building in Mahatma Gandhi (M.G) Road. The store is not Specially Abled friendly and there is no elevator provided. The place does not have enough Parking Space. The Store's Motorcycles for Home Delivery itself are stacked on the road.. The Lots of Delay incurred in serving the order. Had to wait more than Half an hour to get the order. No paper tissues were given without asking them for it. The Oreganos & Chilli Flakes Sachets were not sufficiently served. No glass(paper) was given had to ask at the counter to provide few.. Most of the stuff other than the main order , Had to ask them at the counter to provide the those. Most of the items in the Menu that was on display were Out of Stock...! Sadly, So much scarcity felt in an Outlet of an American multinational pizza restaurant chain....! There seems to be a Shortage of Staffing as well. There seemed to exist absolute chaos & call confusion situation. A bit of Ambiguity lingers around them charging excess rate for the Fizzy cool drinks with an added tax amount it seems. Less recommended... Service not up to expectations.... Located at 2425, First Floor Swasthik Center T/C No, 25, Mahathma Gandhi Rd, Santhi Nagar, Pulimoodu, Thiruvananthapuram, Kerala 695001 Opposite of Qrs...

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