OVO & LATTE — Restaurant in Tamil Nadu

This is a complaint. This day I ordered a birthday cake and paid 300₹. Gave the message to be written on the cake and informed the person that I will come to take delivery at 6.00 pm. In between we decided to buy cup cakes in place of birthday cake and went there at 5.30. The cake was not ready. I asked the counter person if I can take alternative products. He refused to oblige and showed attitude. He said that system will not allow modification or cancellation and I have to take delivery of the ordered product. I said that I am not going to take delivery and I will leave without asking for refund. He said he cannot let me go without taking delivery. So i just came out of the shop asking him to keep his system and my money. Then after my coming out he called me back and offered to give an alternative product. I asked him how his system is permitting now. He said he will be paying from his salary.

I got agitated, tore the bill and came out.

Now he was using abusives but I preferred not to react. This abusive word deserved a slap on the face of the person using it against a customer. But i did not want to react.

I want the shop owner to guide his staff to behave properly.

Added after seeing reply; The management contacted me over phone and I told them the exact abusive word used by their employee. They have posted a reply also. But what happened to my money? They are silent. 10 09 2022 Update. Refund of ₹300 received. Appreciate someone who found it...

Ova and latte is a must-visit for anyone who loves cakes, puffs and pastry...Located in chrompet, this cake shop offers a wide variety of cakes that will satisfy any sweet tooth. From classic flavors to unique combinations, their cakes are always fresh and delicious.

The price range is reasonable, and the quality of the cakes is worth every penny. The ambiance of the shop is cozy and welcoming, making it a great place to enjoy a slice of cake with friends or family.

The service at ova and latte is exceptional. The staff is friendly, knowledgeable, and always willing to help customers choose the perfect cake for any occasion. They also offer customization options for those who want to personalize their cakes. I highly recommend this cake shop to anyone looking for high-quality cakes at reasonable...

I am a regular customer to this shop, pastries, chocolates, lollypop are of good quality. Customer service was excellent from the time it started, but from few months we are facing issue in the service from the lady who serves there..She is always like to send customers out without addressing what they want to buy or eat. Whatever we order she will first say it will take 20-30 minutes.She never wants any customer to come and have something there...she is the only reason for me not to visit the shop again.This has happened to us many times repeatedly very worst behaviour...