Mad Over Donuts — Restaurant in Thane

I am writing to express my concerns regarding my recent visit to your MOD store located at Viviana mall. As a regular customer, I typically enjoy purchasing donuts from the food court pop-up, but this time, my experience at the ground floor shop was quite disappointing.

To my dismay, I spotted a dead fly in the cutlery section, and I also noticed the presence of flies inside the shop. Pointed this out to the staff as well. They were kind enough to take immediate action. As a consumer, I expect a high level of cleanliness and food safety, and this incident has left me feeling uneasy about the overall hygiene practices in your store.

I hope you will take immediate action to address this issue and ensure that your customers can enjoy their purchases in a clean and safe environment. I would appreciate if you take steps to rectify the situation and prevent such occurrences in the future.

I look forward to your response and the opportunity to continue being a loyal...

The outlet is in Viviana Mall. The place is clean and cleaning staff is present within the outlet. The staff is very friendly, polite and helpful. The products include donuts, waffles, eclair sandwiches, coffee, cupcakes etc. The products are fresh. I have been visiting this place since more than 6 years now and have always admired the service. The current covid situation has led to increased distance between tables and reduced seating but it was done keeping the health of the customers in mind. The staff has always used gloves while touching the food. Takeaway option is also available and they will pack it for you properly. The seating is comfortable. It may not be a huge place but it is clean, hygenic, comfortable and does well at crowd management. The location is the biggest plus point. I had even placed a bulk order for my office and they had fulfilled it without any issues and delivered the entire order...

On 16th sept 2024 around 9.16pm I ordered pack of 6 donuts(different flavours) through Swiggy, received pack of 3(same flavour) which was basically a wrong order. Took the matter up with Swiggy over customer chat and emails, but the only response was they are unable to rectify the issue or initiate a refund for the wrong order. This went on for 2 days. They are also not taking it up with MOD and asked to provide a feedback for this. So here I am writing this review, highly disppointing experience.

The MOD outlet should have been careful in packing the right order with the corresponding order docket, where the bill stated 6 donuts and the packaging was for 3. Highly unprofessional of the outlet on packaging the order.

Even more unprofessional of a food delivery partner like Swiggy to ease away from the issue without providing a solution or a...